Zeiss Customer Service ;0)

[Hornseeker]

I bought a pair of Zeiss Conquest binos in 2004 for about $450... they have been great glass...and frankly, I beat the hell out of them. This season something let loose inside and they were finished... I boxed them up and sent them to Zeiss... I wrote a nice letter explaining thing I'd loved them and used them probably 250 days a year for near 6 years and that I would be happy to pay for any repairs that needed done...

Today i got a box in the mail with a Brand New pair of them in it...free of charge!! Happy guy here. Yahoooo! and Thankyou Zeiss. For anyone wondering, I believe these Zeiss conquest, coupled with customer service like this, is one of the best values for good glass...

Merry Christmas All!

[Bob33]

Nice to hear a good story like that.  Thanks for the input.

[sirmissalot]

I've heard very good thinks abotu Zeis customer service as well. A buddy of mine is an outfitter and broke his spotting scope (don't remember what broke) right before wyoming sheep season, Zeis sent him a loner for the sheep season since they couldn't get his scope back to him in time free of charge.

[DBHAWTHORNE]

It would be nice if all companies had that level of customer service.

[addicted]

I'm happy you got good service.


so leupold has nothing on them then