Wal-Mart Tire shop in Moses Lake...Liar's!

[C-Money]

So... Saturday, i took my son out hunting, and somewhere along the way we acquired a screw in our Rt front tire. We drove home with no issue. Once home I pulled out the screw, slowly, and did not hear any hissing, so I though we were good. Well the tire was flat by morning. After the Moses lake meat shoot , i aired up the tire and took it to the only place open on Sunday afternoon. Wal Mart. I left the truck, and the family and I shopped for a while. I went back to the tire part of the store to check on the progress and was told this by the walmart guy working on my tire. " the tire is not repairable because it is leaking around an old plug. I cant fix it because it has a patch in it already" I said, really, that interesting, seeing how none of those tire have had a leak or a patch since they were put on brand new. I proceeded to tell him the story about how I pulled a screw out the evening before and how it was flat by morning. All he said was again that it was already patched and he could not fix it. I said show me where he sees this "patch". I look, and don't see anything that looks any different than the rest of the tread. Do Walmart employees really think I am so stupid to believe this crap? I said to put the wheel back on the truck. After that, just for fun, I asked him to recap his story and he fed me the same line of BS. Sorry about the rant, but wow, what a tool this guy was. This morning, My Father in  law aired up the tire and took it to Commercial Tire in Moses Lake. They said they found a small puncture which they repaired at no cost in about 20 minutes. 

[Boss .300 winmag]

nice, do these dbags really think people are that are stupid. 

Go back and let the manager know. He could be the problem though, pushing them to sell people stuff they don't need.

[dscubame]

Pick your battles...this does not sound worthy.

[C-Money]

I asked another walmart employee if it was this guys first day or something, the employee said  "no, he use to be the tire shop manager". I chuckled and said "USE to be, very fitting." 

Not going to do much more than warn people about what I have seen.  I was not excited to go there in the first place, but what ya gonna do on a Sunday afternoon. I want to put my experience out there for others to read.

[dscubame]

Roger that.  Wish I could find a trusting tire shop in the Spokane area.

[NRA4LIFE]

Another good reason to use Les Schwab.

[woodswalker]

There is a REASON that Les Schwab has had ALL my tire business since 1982... Sears in Oly used to pul that kind of BS back in the late 70s and early 80s, I canned them and have stuck with LS ever since.

[Fl0und3rz]

We had a similar issue on the wife's Subaru - yes, - I know, Subaru - when she picked up a tack, and we had to take it to Costco to repair.  They wouldn't repair it, because, they say, the holes are too far apart, and they don't have a patch that size.  I had them put the spare on and left.

Lo and behold, the auto parts store had patches 2X the size that Costco said they had.  So I patched it myself using plug patches, and it's going on 2 months without issue.  Our next tire purchase will be with Discount Tire.

I have to believe occurrences like this stem from a mixture of wanting to sell more tires to the uniformed and an issue of policy dictated by corporate legal that prevents then from repairing an otherwise perfectly good tire.  Although in your case, it sounds like he was just an idiot that misdiagnosed your situation and misapplied the goofy risk-averse corporate policy.

If they won't repair the tire, it's not hard to use the plug patches for the right type of punctures.

[Arnbo]

Same thing in Bellingham They bent the rim on my wife's
 Car and tried to mount it without balancing it.I asked why he did not balance the rim
'Oh Ya he said then told me the rim was bent. Well it was not bent before coming in here.Argued with the shop manager.They paid for a new rim.

Never use Wally World Tire Shop

[bradslam]

Wal-Mart sucks period, for more reasons than this tire episode.  I wish more people gave a crap.

[Grit dog]

Just spend $15 on a tire plug kit and never waste your time going to the tire shop for a flat again.

[Bean Counter]

I stopped in on a few WMTs when shipping for tires a few months ago. Each visit left me with a bad.vibe about their overall level of competence. Sufficient to say, they didn't earn my business.

[royalbull]

hell I've had similar experiences with les schwab thats why enumclaw tire gets all of my tire business

[fish vacuum]

If you'd gone to Les Schwab they would have told you that you needed a new tire, AND your brakes and shocks were toast.

[netcoyote]

Same thing in Bellingham They bent the rim on my wife's
 Car and tried to mount it without balancing it.I asked why he did not balance the rim
'Oh Ya he said then told me the rim was bent. Well it was not bent before coming in here.Argued with the shop manager.They paid for a new rim.

Never use Wally World Tire Shop

 
I've heard a lot of auto repair shop horror stories but never one about a tire shop bending a rim while repairing a tire. Would have loved to have seen how they managed to accomplish that one. 

[fair-chase]

If you'd gone to Les Schwab they would have told you that you needed a new tire, AND your brakes and shocks were toast.

Ain't that the truth.

[C-Money]

If you'd gone to Les Schwab they would have told you that you needed a new tire, AND your brakes and shocks were toast.

Ain't that the truth.

That's why I give my business to Commercial Tire. I have had very good luck with them so far. Schwab made a lot of money selling and instailing parts to/for people that just did not know any better. Scare tactics were a key selling point.

[turkeyfeather]

I had a similar problem with the one here in the Spokane Valley. Took my wife's van in for an oil change(on a sunday). Got a call from them an hour later saying I would need to have the van towed away.  I asked what happened and they claimed that the drain plug hole in the oil pan was stripped and that the whole pan needed replaced. And that due to the fact that they couldn't put a plug in there was no oil in it. Sh*t! Called a tow truck and had it towed to an acquaintance's shop. He called me within an hour on monday (closed sunday) and said there was nothing wrong. The *censored*es at Wal-Mart tried to put the wrong damn plug back in the van. I then called the Wal-Mart manager and laid into her about her idiots. She apologized and refunded me the cost of the towing bill, but then asked that we not bring the van to their service department again. NO PROBLEM!!! 

[C-Money]

Unreal Turkeyfeather. 

[Labs07]

L.S. lost my business many years ago!  My wife went in for tires and ended up with a brake job on all fours and tie rod ends.  When she called to tell me I told her to save the parts.  I took them to our mechanic (friend of ours) and he said they just screwed you big time!
I live in Spokane and have used Discount Tire for many years now...I have been very happy with the service and the product!

[Curly]

Unreal Turkeyfeather. 

 
    

[PlateauNDN]

L.S. lost my business many years ago!  My wife went in for tires and ended up with a brake job on all fours and tie rod ends.  When she called to tell me I told her to save the parts.  I took them to our mechanic (friend of ours) and he said they just screwed you big time!
I live in Spokane and have used Discount Tire for many years now...I have been very happy with the service and the product!

   X's 10000  LS Employee and Manager - "Excuse me, sir?  You're riding metal-on-metal and we can't let you leave the store for liability reasons until there's new brakes installed?"  Me- "I'll get a second quote and I'd like to see you stop me."  LS Employee and Manager - "If we have to we'll contact the authorities because that's a serious safety matter."  Me - (Pulled out badge and ID) "Well my badge tells me I'm leaving your store and if you don't give me my keys ASAP I'll charge you for unlawful detainment."

Left Yakima LS and went to Toppenish Howards OK Tire and found out I had about 30% life and rock stuck in the pad, bought new brakes anyways and never went back to LS.

[C-Money]

Les has probably sold me things I did nt need when I was a younger fellow. I think that is the worst way to do business. Pretty cool story Plat! 

[eastsidemallard74]

L.S. lost my business many years ago!  My wife went in for tires and ended up with a brake job on all fours and tie rod ends.  When she called to tell me I told her to save the parts.  I took them to our mechanic (friend of ours) and he said they just screwed you big time!
I live in Spokane and have used Discount Tire for many years now...I have been very happy with the service and the product!

   X's 10000  LS Employee and Manager - "Excuse me, sir?  You're riding metal-on-metal and we can't let you leave the store for liability reasons until there's new brakes installed?"  Me- "I'll get a second quote and I'd like to see you stop me."  LS Employee and Manager - "If we have to we'll contact the authorities because that's a serious safety matter."  Me - (Pulled out badge and ID) "Well my badge tells me I'm leaving your store and if you don't give me my keys ASAP I'll charge you for unlawful detainment."

Left Yakima LS and went to Toppenish Howards OK Tire and found out I had about 30% life and rock stuck in the pad, bought new brakes anyways and never went back to LS.

I am going to get a badge so I can do this, these stores always try to muscle people. I used to work for a dealership on the westside and would always get people to say Im going to go to Discount Tire and get a second qoute, they would almost always be back to yell at me and say You never told me I needed Ball joints on both sides and tie rods, and I would say because you don't, thats the safe way to make sure A. they make more money off you, and B. so you wont come back in for warranty work.