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Author Topic: Remington quilty is poor and customer service is worse  (Read 10930 times)

Offline Fishmasterdan

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Remington quilty is poor and customer service is worse
« on: February 17, 2014, 07:04:38 AM »
Just wanting to vent.
I purchased a new sendero 7mm mag SF II back in August of 2013 in hopes of having it ready for a nov. 2013 hunt. I purchased the higher priced gun in hopes of avoiding the poor quality I have been hearing about coming from rem.
First thing I did was buy some factory hornady ammo. It would fit in the gun but you had to hit the bolt with your hand, to get the bolt to close (not a good thing). I figured it was the ammo. So I purchased all the reloading equipment to make my own ammo. Guess what, the case gauge wont fit. I assume the chamber is cut a little short. No big deal I will take it to Benchmark and have them run a finish reamer in the chamber. They told me they wont touch a factory rem barrel because there quality it so bad. Well I have a couple option at this point. Send it in for repairs or rechamber. I have always wanted a 7mm STW so I decide to rechamber. I give the gun to a local smith and rent a 7mm STW reamer. After 6 weeks of waiting he calls and tells me the barrel "wobbles like a spare tire" and he wont work on it. (110$ to find that out).

So I send the gun back to remington. They have had it now for 2 weeks and have with no update. I called 3 times now and have yet to get anybody from repairs on the phone.

All that said the only reason I purchased a Rem was because they are made in USA. I am now kicking myself for buying from buying from a company with such a bad reputation, and to top it off they are from the biggest anti gun state in the U.S. When I  get the gun back from rem I will sell it. I am sure the gun will be fixed but I will forever think about the poor craftsmanship that came with my 1400$ rifle.
Rant off.

Now what action to choose for a 7mm STW build

Offline jackelope

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Re: Remington quilty is poor and customer service is worse
« Reply #1 on: February 17, 2014, 07:11:45 AM »


Now what action to choose for a 7mm STW build

Remington 700
:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline pianoman9701

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Re: Remington quilty is poor and customer service is worse
« Reply #2 on: February 17, 2014, 07:18:39 AM »
I've had several Remingtons and love all of them. I had to have service on a shotgun barrel about 15 years ago and they were great. I'm sure it could've changed, but my experiences with them have been top notch. The .30-06 model 700 classic that I purchased around 1974 still punches the paper tightly and I love my 11-87 12ga.
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Offline Gutpile

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Re: Remington quilty is poor and customer service is worse
« Reply #3 on: February 17, 2014, 08:26:27 AM »
I have a bunch of Remingtons and will continue to buy more.  :sry:

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Offline ICEMAN

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Re: Remington quilty is poor and customer service is worse
« Reply #4 on: February 17, 2014, 08:32:17 AM »
I have a bunch of Remingtons and will continue to buy more.  :sry:

Me too. Love my  Remmy's

If you had concerns before, you had the chance to buy something else.  All gun makers have service departments.

Go buy a high end car....see where that gets you...
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Offline predatorpro

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Re: Remington quilty is poor and customer service is worse
« Reply #5 on: February 17, 2014, 08:34:54 AM »
never have had one problem with my remington 700 30-06....its 15 years old now.....remington makes an awesome rifle! sorry about the bad luck

Offline Fishmasterdan

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Re: Remington quilty is poor and customer service is worse
« Reply #6 on: February 17, 2014, 08:49:18 AM »
So all you would keep buying remington even if your barrels are crooked? Why wont Benchmark work on factory remington guns, why has many gun dealers stopped carrying rem products? I have other remingtons that were made in the 80's before they became freedom group and they are great.  My local dealer said they stopped carrying rem because they have to send so many back to the factory to get repaired.

I guess my standards are a little to high.



Offline pianoman9701

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Re: Remington quilty is poor and customer service is worse
« Reply #7 on: February 17, 2014, 09:19:41 AM »
So all you would keep buying remington even if your barrels are crooked? Why wont Benchmark work on factory remington guns, why has many gun dealers stopped carrying rem products? I have other remingtons that were made in the 80's before they became freedom group and they are great.  My local dealer said they stopped carrying rem because they have to send so many back to the factory to get repaired.

I guess my standards are a little to high.

Yes, that's it. Your standards all higher than all of us lowlifes. Good call! :tup:
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Offline bobcat

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Re: Remington quilty is poor and customer service is worse
« Reply #8 on: February 17, 2014, 09:24:40 AM »
I would feel the same way after that experience. Maybe you could look into buying a Savage. They're made in the USA and seem to have a good reputation. 

Offline starbailey

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Re: Remington quilty is poor and customer service is worse
« Reply #9 on: February 17, 2014, 09:41:41 AM »
I've had other gun smiths tell me they wouldn't work on factory barrels. Most smiths want to be able to control the re-barrel start to finish and they cant do that with a factory barrel. I can understand that position.
 I have 6 Remington rifles and all shoot great. One is a sendaro in 300 ultra that shoots .5 groups with factory ammo!

Offline Curly

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Re: Remington quilty is poor and customer service is worse
« Reply #10 on: February 17, 2014, 09:51:11 AM »
That would be a frustrating experience.  One positive thing though, I bet the rifle will be a good shooter after the factory smiths get done working it over.  It is a shame they let lemons out of the factory like that; I understand wanting to get rid of it.

If you go with Rbros (a site sponsor) for your smith for your build, they use a Rogue action.  You can go to their website and read about the action.

Or, like Bobcat said, Savage would be a good option and a less expensive option too.  Lots of companies make barrels for Savage rifles and they are supposed to be fairly easy to replace a barrel.
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Offline Bullkllr

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Re: Remington quilty is poor and customer service is worse
« Reply #11 on: February 17, 2014, 09:55:18 AM »
That would be a frustrating experience.  One positive thing though, I bet the rifle will be a good shooter after the factory smiths get done working it over.  It is a shame they let lemons out of the factory like that; I understand wanting to get rid of it.

If you go with Rbros (a site sponsor) for your smith for your build, they use a Rogue action.  You can go to their website and read about the action.

Or, like Bobcat said, Savage would be a good option and a less expensive option too.  Lots of companies make barrels for Savage rifles and they are supposed to be fairly easy to replace a barrel.
:yeah: When you get it back make sure you shoot it before getting rid of it. Could be pleasantly surprised. My :twocents:
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Offline Fishmasterdan

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Re: Remington quilty is poor and customer service is worse
« Reply #12 on: February 17, 2014, 10:01:28 AM »
So all you would keep buying remington even if your barrels are crooked? Why wont Benchmark work on factory remington guns, why has many gun dealers stopped carrying rem products? I have other remingtons that were made in the 80's before they became freedom group and they are great.  My local dealer said they stopped carrying rem because they have to send so many back to the factory to get repaired.

I guess my standards are a little to high.

Yes, that's it. Your standards all higher than all of us lowlifes. Good call! :tup:

My statement was aimed at standards for remington no at you sorry if it came out that way.

Thanks for the input. I don't think Savage makes any actions long enough for a 7mm STW, I will look into them. Might have to go to a sako 85 but I want to stay made in the USA.

Offline Biggerhammer

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Re: Remington quilty is poor and customer service is worse
« Reply #13 on: February 17, 2014, 10:04:29 AM »
I have probably easily owned 60 plus Remington 700's out of all of those rifles new and used. I have had one that just wouldn't shoot, no matter what I did or tried(.300 Ultra Mag SPS). 2 that I broke the extractors on pushing them too hard handload wise and a handful that the base holes were off center. Other than that for the handloader the rest performed very well and quite accurate. Other than several custom rifles with Stiller actions and one with a Nesika Bay, all of my customs have been built on a Rem700. I personally have never had to deal with Remington's customer service when it comes to a rifle issue. I have dealt with them for parts for builds and they were Johnny on the spot.

The .300 Ultra that wouldn't shoot I took back to the gunshop that I purchased it from and they gladly took it back , said they would deal with Remington themselves and swapped me out for another new rifle. Sorry to hear about your ordeal, It really bothers me when rifles don't come together or perform smoothly. Especially at the stainless Sendero's price point.

Offline Curly

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Re: Remington quilty is poor and customer service is worse
« Reply #14 on: February 17, 2014, 10:13:11 AM »
Thanks for the input. I don't think Savage makes any actions long enough for a 7mm STW, I will look into them. Might have to go to a sako 85 but I want to stay made in the USA.

Savage used to offer 7 STW in factory rifles.  And I've seen 7STW barrels for sale for Savage replacement.  So, I'm sure their actions would be long enough.
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