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Author Topic: Eberlestock Customer service  (Read 1416 times)

Offline jayrod9528

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Eberlestock Customer service
« on: October 18, 2014, 10:00:23 PM »
Has anyone had anything warrantied through these guys? I just found during deer season that I have a couple small tears where the straps connect on my Gun slinger 2. I have never hauled anything heavy just used it as a day pack. The pack is a couple years old. I need the pack for Elk season coming up. Any input on experiences would be great. Thanks.
"One does not hunt in order to kill; on the contrary, one kills in order to have hunted..If one were to present the sportsman with the death of the animal as a gift he would refuse it. What he is after is having to win it, to conquer the surly brute through his own effort and skill with all the extras that this carries with it: the immersion in the countryside, the healthfulness of the exercise, the distraction from his job." Jose Ortega y Gasset

Offline RadSav

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Re: Eberlestock Customer service
« Reply #1 on: October 18, 2014, 10:04:09 PM »
My experience with them has been great!  Had one major failure on the same pack purchased for a friend.  They swapped it out completely.  The other problem was fixed in a hurry.  That was an issue where I simply did something stupid!  They had every right to treat me like an idiot.  Instead they treated me like a valued customer.
He asked, Do you ever give a short simple answer?  I replied, "Nope."

Offline Motorjosh

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Re: Eberlestock Customer service
« Reply #2 on: October 18, 2014, 10:26:19 PM »
Sent my j107 in for a ripped pocket and was back in a week. Are u sure u didn't rip it hauling your huge buck out?

Offline MtnMuley

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Re: Eberlestock Customer service
« Reply #3 on: October 19, 2014, 06:35:54 AM »
I wouldn't expect it back in a week. Had a pack that's chest strap broke and called and got my RO number and shipped my pack off. 4 weeks later I called and they said it just shipped. I never mentioned needing it back ASAP,  so maybe that would help with a quick turn around. Was fixed free of charge other than the cost of getting it to them.

Offline RockChuck

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Re: Eberlestock Customer service
« Reply #4 on: October 19, 2014, 04:17:54 PM »
I had a good and fast experience with a new pack a cools years ago

Offline jayrod9528

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Re: Eberlestock Customer service
« Reply #5 on: October 19, 2014, 06:42:50 PM »
Thanks all. It should be fine for elk then I will send it in.
"One does not hunt in order to kill; on the contrary, one kills in order to have hunted..If one were to present the sportsman with the death of the animal as a gift he would refuse it. What he is after is having to win it, to conquer the surly brute through his own effort and skill with all the extras that this carries with it: the immersion in the countryside, the healthfulness of the exercise, the distraction from his job." Jose Ortega y Gasset

 


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