Poor Customer Service?

[C-Money]

Well, I bought a new Browning today from Tri-state in Moses Lake. I decided to put the scope and mount on at the store as they have the tools. The store was very busy, so I did the work my self, like I prefer. While placeng the rear mount (Leupold) I noticed one of the screws did not lock down. It felt fine screwing in, but would not tighten. Well, it would not back out eather. I explained this to the man behind the counter, and he tried to remove the screw as well, no luck. I asked, what now? He said that I had bought the gun and they no longer have any ties to it. I asked about shipping it to Browning to have it re tapped or just plain fixed. He said not our problem. I did stay calm , after spending $700 on a new rifle and no support. I had not even left the store! The employee gave me a number of a gun smith in Moses Lake, his name is Carl. Well he fixed the rifle in no time for free, and I am now happy with my new rifle. But I am not happy with the service I received at Tri-state. Maybe the salesmen was right, but after dropping that kinda money, I sure wanted more from him. Maybe he is on this site, not sure. But I will think hard before giving Tri-state any more business.

[rougheye]

Congrats on staying calm 

[high country]

dude, if that boils yer blood, wait till ya get deal with swarovski.

[bobcat]

It wouldn't have been worth shipping it back to Browning for something as simple as that. What you ended up doing was probably the easiest and best solution.

[C-Money]

I have hunted with a wood stock Weatherby for many years now. I really like that gun, but feel bad putting it on the ATV gun rack having bounce around all day. So I bought this A bolt composite stalk rifle. It is a .270 win. Gonna use 140 Nosler accu bond bullets for deer and elk. I think 55gr of RL-19, must confirm in Nosler manual. Firefighter4607 and his family all shoot Browning A Bolts, and so I wanted to fit in .

[C-Money]

Well, I talked to the Manager of Tri-State. She was very nice and eager to do what ever it took to make me feel like a valued customer. She offered to repay any Gunsmith fees, and I explained there was none, but I did donate $10 for his time, she said she will pay that back to me. Anyway, all is well now, and I will deal with her in the future on any gun purchases.

[Elk4me]

I'm glad you made contact with the manager and got a good response. Shop owners can't fix a problem if they don't know about it and it sounds as if the problem will be FIXED.