Free: Contests & Raffles.
Maybe I'm wrong but I really don't expect awesome customer service from the big stores. I treat them as places to buy things and maybe once in a while get lucky and learn something or get advice.I would submit you should have been doing this in May, or June. Maybe July. I understand the kid is growing but he's been shooting all summer right? His draw length couldn't have changed more than an inch or maybe a little more?Sorry guys sounds like bad planning to me. Although I do agree it should have been stringed sooner.
Starting out I have my bow done and I'm ready for the season but my nephew not so much this kid grew more then a foot this year and needed his bow setup for a much large draw. I was able to get the new cams on the bow but didn't have the time to get the strings put on and get the bow timed. This is where Sportsman's came in normally I have never had an issue with them before.I dropped his bow off on Sunday about 30 min after the store opened around 10:30 am and they stay open till 6 pm the guy in the Archery dept. call him Bob I'm not sure what his name is told me that he is busy and asked if I could leave the bow and come back. I told him no problem but asked when it will be done. Bob said he will try to get it done but it might be Monday. Understandable he is the only one and its a week before archery. He told me there were only 4 bows in front of mine so I didn't mind waiting, but I then give him a call an hour before closing just in case he had it done no dice he said Monday. Now Monday has rolled around and its 1 pm in the afternoon and I give Bob a call and he said he is slammed and wont be able to get it done till Tuesday. Now I'm upset 2 days to get a set of strings attached a 30 min job. I called Sportco to see what their waiting list is and they can do it as soon as it gets there. So I call back and talk to the hunting dept supervisor and he just makes excuses about them being slammed as well but offers a $10 gift card. I don't care about the gift card just want the bow done and if there were only 4 bows ahead of me then it shouldn't take 2 days. I told the supervisor that it was poor planning to only have 1 guy in archery the week before the season starts and that ill take my business else were and he was ok with that. I get to the store to pick the bow up and Bob try's to apologize about the wait while he is working on a customers bow who just walked in to the store. I asked him who takes priority he said the folks who are buying new equipment take precedence. Even though I bought arrows from them and was waiting for the strings to get put on before they get cut, to him that wasn't enough. So I pulled the bow and went to Sportco and they completed my bow in 30 min. and didn't even charge me for the service. That should have been the end of it but I still needed the arrows cut and Sportsman's was running a sale on Gold Tips they were about $20 cheaper then Sportco and I had already paid for them.now its Tuesday I go back to Sportsman's a to get the arrows cut and now Rod is there. Rod cuts the arrows no hassle and he is really nice. He has seemed to catch the dept up for the week I ask him if he has time to tune the bow and he does it on the spot and gives me some advise about a local guy that makes strings and at the end of our conversation I tell him thank you and he replied back no I own you a thanks for continuing on the archery tradition and getting your nephew out into the woods.I was all but done with Sportsman's since I purchase all of my outdoor equipment and guns from this store and as a long time customer I was pissed that they treat their first time customers with a priority over their loyalty customers. Rod's attitude and customer service has changed my thoughts I will be calling the store manager today to make sure that he was aware of how some of his employees treat customers and who really deserves credit for keeping customer coming back.
