2010 Martin Shadowcat *Updated 5-08-10* Replacement bow - Wrong Again!

[Button Nubbs]

It may be a little late but if you can get a refund I know hoyt either makes or will custom make a bow with extreme draw lengths like yours. I think its either the contender or vantage. can't remember. Its a target bow but I saw a guy at the range the other day that had one in camo. His draw was 34"... He had trouble finding arrows long enough. Just a thought.

[haus]

I think you should tell us who this "pro shop" is so we all know what kind of business they do.  Why in the world would they not give you a credit towards another bow if they were being refunded by Martin?!?

Great Northwest Archery. Thought I'd already mentioned it previously, my bad.

As to your second question, yeah no *censored* huh? That's exactly what confused me. I mean, Martin's reimbursing the pro shop for the wholesale price of the bow. All that leaves is whatever profit the pro shop made off of me. I told the pro shop I would be happy to buy a different bow off of their shelf. So basically their not out a dime. I'm not out a dime. Everyone's happy....cept for Martin, but they were supporting their customer at least and that's awesome customer service if ya ask me. Even the people at Martin seemed rather surprised, and they can't do anything about it ya know, they can't force the shop to work with me.

Why piss off a customer over this? I just don't get it at all. I was never mad at GNW Archery I never said they'd done any wrong, my communication with them had been good the whole time, they said they would help me out, but when it came time to do that I was told to take a hike.  I just don't understand. It's not like anyone was getting screwed out of the deal. I'd been quite happy with their service and communication, things had gone just fine up till this point. Save for this whole improper "string/cable" issue and the attempt to sell me the correct ones, but I didn't put two and two together on that until 'round the time this return issue came up.

Anyway I gave GNW Archery able opportunity to make this right, I asked several times if we could do a store credit and was told no...or good luck hope it works out for you. I think after all that's happened I've expressed more patience than necessary with both companies. So I have no regrets about throwing GNW Archery on the coals here. Heck I didn't even throw Martin in the fire until I had a chunk of fiberglass put a hole in my elbow.

Am I outta line here? Because I feel like I've been about as patient as they come.

[ICEMAN]

Haus, a few times in the past, members here have asked a dealer or representative to come to this site to air out and resolve a members complaint in the current thread. They get the opportunity to repair their image, you get the opportunity to get good customer service finally.

You may wish to forward a link to this thread to the company you are having an issue with...?

[jackelope]

http://www.gnwarchery.com/contact.html

Doesn't look like they have an email contact.

Sounds to me like they don't have very good customer service skills or care much about their paying customers.
 

[haus]

Haus, a few times in the past, members here have asked a dealer or representative to come to this site to air out and resolve a members complaint in the current thread. They get the opportunity to repair their image, you get the opportunity to get good customer service finally.

You may wish to forward a link to this thread to the company you are having an issue with...?

I am getting good customer service! From Wholesale Sports and Martin. GNW can f*** off! The *censored* that went wrong with my bows pissed me off, but Martin has been trying without hesitation to get it right, they haven't tried to screw me over or told me to take a hike. They gave me the opportunity to walk away with my money back, only GNW blocked it. That kind of crap is *censored*. GNW had plenty of opportunity to make this right. I asked multiple times before I came on here and vented. 'SIGN ON THE DOOR SAYS NO RETURNS!' inquiries are already sent to the BBB and state attorney. GNW can talk to them about 'making this right'. If their not going to stand by the product they sell then they shouldn't be selling product.    GNW went to Martin and pleaded the 5th. 'I didn't know anything about whats going on, I had no idea, he took the bows to some other shop instead of bringing them back to me, I had no idea that was going on, he has two bows now, I don't get why, I wasn't informed'  *censored*! I KEPT THEM INFORMED EVERY STEP OF THE WAY! Martin kept a cool head through all of this, as did I until this part. This last page in this stupid process is crap and its entirely uncalled for.  

[haus]

http://www.gnwarchery.com/contact.html

Doesn't look like they have an email contact.

Sounds to me like they don't have very good customer service skills or care much about their paying customers.
 

They know full well this posts goin on already Jackelope.

[jackelope]

locked per the request of the original poster.
Thanks