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Author Topic: WARNING!! dont order from riflescopes.com  (Read 2507 times)

Offline BULLBLASTER

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WARNING!! dont order from riflescopes.com
« on: May 09, 2011, 05:43:40 PM »
i ordered some rings and bases from this company, got the rigs and bases and realized that i could use lower rings. whem i called to exchange the rings i asked if they could ship the new ones and bill me them refund it when the ones i send back get there. she said no way they had to add a 15% restocking fee. unless they waited to ship the new ones until after they got the origional back. i didnt want to wait that long so i re ordered them assuming that they would ship that day. well the ones i sent back got there today and guess what, they never shipped my new ones yet. so i called to see if they would waive the 15% fee because they had mine in hand and they said no because they processed the order last week but didnt ship till this week. they wont even talk to me anymore... that is some great customer service... :bash:

Offline Button Nubbs

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Re: WARNING!! dont order from riflescopes.com
« Reply #1 on: May 09, 2011, 05:57:46 PM »
I work in retail and just don't understand some of these companies that have terrible customer service. I had a similar expierence with eagle archery and I will never buy from them again and everyone I know will know not to order from them. Its 10 times more expensive to get a new customer rather than keep an old one. I feel for ya man.
Team nubby!

Offline dirty24d

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Re: WARNING!! dont order from riflescopes.com
« Reply #2 on: May 09, 2011, 06:10:42 PM »
dirty *censored*s.... thanks for the heads up.

 :bash:
~  ~One of my favorite clothing patterns is camouflage. Because when you're in the woods it makes you blend in. But when you're not it does just the opposite. It's like "hey, there's an *censored*."”

Be come one with Nature......... Then Marinade it.

One moment you're flying south for the winter, then - BANG - gravy.

Offline BULLBLASTER

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Re: WARNING!! dont order from riflescopes.com
« Reply #3 on: May 09, 2011, 08:30:18 PM »
i had ordered numerous scopes and mounting hardware from them over the years and planned on more this year, but they decided to lose a customer over 8 dollars...  :dunno:
just thought i would share and avoid someone else the issues i had.

Offline thinkingman

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Re: WARNING!! dont order from riflescopes.com
« Reply #4 on: May 10, 2011, 08:48:00 AM »
I'm surprised...I've done a bunch of deals with them, including exchanges/trade-ins and never had an issue...actually excellent service.
Maybe a change in ownership/management?
Sorry for your experience.
“The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser men so full of doubts.”
― Bertrand Russell

Offline Bean Counter

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Re: WARNING!! dont order from riflescopes.com
« Reply #5 on: May 10, 2011, 09:33:36 AM »
Thanks. I wont be ordering from them if this is their 'tude.

If I were you I'd copy a hyper link and email it to someone in their customer disservice dept.

Offline CAMPMEAT

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Re: WARNING!! dont order from riflescopes.com
« Reply #6 on: May 12, 2011, 02:49:10 PM »
Use Paypal if you can, or setup an account. Amazon, eBay will pretty much help you from my experience.
I couldn't care less about what anybody says..............

Offline BULLBLASTER

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Re: WARNING!! dont order from riflescopes.com
« Reply #7 on: May 19, 2011, 07:28:19 AM »
UPDATE,
they refunded my card this morning, a week and a half later, and they didnt charge the 15% restocking fee. still wasnt worth the battle and they still lost a customer.

Offline CAMPMEAT

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Re: WARNING!! dont order from riflescopes.com
« Reply #8 on: May 19, 2011, 05:45:17 PM »
UPDATE,
they refunded my card this morning, a week and a half later, and they didnt charge the 15% restocking fee. still wasnt worth the battle and they still lost a customer.

It's your money and you want it, NOW. Good deal
I couldn't care less about what anybody says..............

 


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