cabelas tulalip Gun library

[wraithen]

They had a rep post on the site not too long ago. They seem to be paying attention which is a good thing.

[floatinghat]

I used to shop at Cabelas and was a regular customer for years.  There CS policies must have changed, I bought VHF for the boat brought it into Lacey with sales slip.  CS rep said it was beyond beyond return period ( within a couple of weeks).  I explained I only wanted to exchange for the same and not get something different... It was a no go, SOL.  I went to the department and spoke with the associate asked if they had many returned and explained my issue.  He said, buy a new one and put the old one in the box and return it.  but I went internet purchased and now use Cabelas only when I have little choice.

[724wd]

A gal helped me and she tried really hard.  She didn't know all the answers but worked to figure out what I needed to know.  A few months from now she'll be better too. 

but the real question is... was she cute?   

[wraithen]

I used to shop at Cabelas and was a regular customer for years.  There CS policies must have changed, I bought VHF for the boat brought it into Lacey with sales slip.  CS rep said it was beyond beyond return period ( within a couple of weeks).  I explained I only wanted to exchange for the same and not get something different... It was a no go, SOL.  I went to the department and spoke with the associate asked if they had many returned and explained my issue.  He said, buy a new one and put the old one in the box and return it.  but I went internet purchased and now use Cabelas only when I have little choice.

Gotta love it when an employee tells you how to rip off the system instead of just taking care of the customer.