Eberlestock Customer service

[jayrod9528]

Has anyone had anything warrantied through these guys? I just found during deer season that I have a couple small tears where the straps connect on my Gun slinger 2. I have never hauled anything heavy just used it as a day pack. The pack is a couple years old. I need the pack for Elk season coming up. Any input on experiences would be great. Thanks.

[RadSav]

My experience with them has been great!  Had one major failure on the same pack purchased for a friend.  They swapped it out completely.  The other problem was fixed in a hurry.  That was an issue where I simply did something stupid!  They had every right to treat me like an idiot.  Instead they treated me like a valued customer.

[Motorjosh]

Sent my j107 in for a ripped pocket and was back in a week. Are u sure u didn't rip it hauling your huge buck out?

[MtnMuley]

I wouldn't expect it back in a week. Had a pack that's chest strap broke and called and got my RO number and shipped my pack off. 4 weeks later I called and they said it just shipped. I never mentioned needing it back ASAP,  so maybe that would help with a quick turn around. Was fixed free of charge other than the cost of getting it to them.

[RockChuck]

I had a good and fast experience with a new pack a cools years ago

[jayrod9528]

Thanks all. It should be fine for elk then I will send it in.