That really sucks you are having so much trouble with their customer service. I have never had anything but the best customer service at the Post Falls store. And I've been a pain in butt for them a few time when I've returned items multiple times. But they have always been good to me. It's the main reason I keep going back to them. Next time you make it over this direction head to the Post Falls store. They've always had a pretty good selection of boots and maybe you will find some better customer service.