Question new muzzleloader, won't fire

[Instinct]

So I just bought a Knight vision muzzleloader back in Oct. Just got to shooting it today. When I fire nothing happens, take out the musket cap, same thing. I eventually got 1 to fire. My buddy uses the bighorn an same powder an caps an his fires but did notice the caps in mine the firing pin punches a hole. They are Western legals and have us both confused, I'm new too muzzleloading so I'm seeking some advise.
Cci musket caps, triple 7 pellets,  federal trophy copper BOR lok is what I'm using.

[slowhand]

I would read the owners manual. Could be something really simple

[JimmyHoffa]

kind of sounds like the nipple might not be square.  Did it get dry fired much?  Does it have a lip forming around the area where it is cutting the hole in the caps?

[Instinct]

I read the manual and didn't say anything.

I fired it 3 times then the 4th went off 2 more times nothing. Lip, I can't say didn't look at the caps close enough just noticed a hole where the pin hits. Looking at the sample test fire primer looks to be off centered.

[Old Dog]

Check the box and make sure it's the western model.  Kinda sounds like you may have ended up with the Full Plastic Jacket.  The nipple looks similar to a musket nipple, and  regarding the hole in the musket cap I think the western model has a flat receiver to strike the musket cap.  I'm not certain, and knight's web site is useless, but maybe.   

[Instinct]

It's Western no full plastic jacket. Everything is exposed.

[robodad]

Pellets are a problem for musket caps IMO, try some 777 loose FFF or FFFF and report back, also be sure you clean all the holes in the nipple !!

[Instinct]

Ok I'll try some loose next time. Thank you all.

[wapitislayer]

Make sure cap is firmly on nipple

[Dirty Mike]

Send some pics of the breech area

[teanawayslayer]

I know for a fact they had some issues with that brand new. A Buddy had the same problem with his. Contact knight. It is probably a bolt/firing pin issue. They will get you squared away. I highly recommend knight to everyone who asks what to buy. Felt pretty crappy when you recommend them and there’s issues like these brand new from the factory.

[pawpaw1934]

PM sent.

[jackmaster]

Are you gettingbyour caps all the way on the nipple? Is the nipple threaded in all the way ? Take the nipple out and clean it, make sure the breech is clear with super hot water , dry and start over, make sure the nipple is threaded in allbthe wsy , maybe switch to cci caps, it's all I have ever used and they always work..

[CP]

Is the cap going off?  If not changing propellant isn't going to help. 

[Mark Brenckle]

   Give Knight a call. They had some issues a couple years ago with their Ultra-Lights not popping the cap, sent mine in and they sent me a new bolt.
@Sabotloader