Bad experience at NockPoint Archery

[coyotemadness]

I have said it before, they straight up "lost" my bow that was on consignment. They will never get my money again.

[Skillet]

I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.

Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered.  When I questioned him, he got very nervous, and called  Bill over.   From that point, they both got nervous and pretended it was a mixup.

It probably was just that, and honest mix-up, but this is where Bill screwed it up.  He should have been the one to go out front right away and say "Hey man, we made a mistake" instead of telling the employee to try to set it up for hntr.  That's just a bad call, and one that rightfully cost him some business.  No amount of offering to fix it after the fact can regain lost credibility.

[hntr]

I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs. 
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.

I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.

Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered.  When I questioned him, he got very nervous, and called  Bill over.   From that point, they both got nervous and pretended it was a mixup.

I cancelled my order, since I can't trust that shop.

I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into  a pro shop hoping the people will be honest and not try to take advantage of you.   

I went to the Nock Point to help a local business, and get professional help from honest people.   My experience was very disappointing.

There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage  There would be no reason for the Nock point to not be completely honest with you about this.  Sorry your solution to the mistake was to cancel the order.

This message is for Bill and the NockPoint:

Why re-limb a new bow when you said there was an order in for my 65lb bow?  This makes no sense.
Plus, why would I want a new bow that you had to change the limbs on?   Based on your tack record here of making mistakes, why would I want you to modify a new bow?

If this was an honest mistake (which I don't believe), then when I arrived at the shop, tell me immediately that you do not have my bow, and it is on order and tell me when it will arrive.  If that had occurred then I would have been annoyed at driving up to your shop, but I would understand mistakes are made and come back later to buy my bow.

When the employee talked to you about changing the limbs, you knew you had the wrong bow.  I was sitting a few feet away from you when you told the employee to set up the wrong bow for me. 

I don't believe the 65lb bow was ever ordered.   It takes 2-3 weeks to get a bow from Hoyt, and you called me in one week telling me my 65lb had arrived.  You did have an order in from the previous week for Matrix bows, scheduled for delivery that week.  Your plan was to sell me the 70lb bow all along.

Here is some advise for you Bill:

-Tell the truth and be honest with all your customers, even the customers without archery experience.
-When you tell your employees to do something dishonest, you put them in a very difficult position.  Stop doing this!
-Do the right thing, even if you think you can get away with doing the wrong thing.  Make this your new code of honor.


Advise to archery customers:

-Buyer beware. 
-The consumer should expect honest service. 
-Mistakes are made, and can be forgiven.   Dishonesty cannot be tolerated.
-You shouldn't have to "Be stern" with a shop to get honest service.
-You shouldn't have to be an expert in archery gear to get honest service.
 
Final thoughts:

This is not fun for me, it is a negative topic.
Bowhunting and archery is supposed to be fun.
Buying a new bow is supposed to be fun.

Maybe this will help consumers be more aware, and maybe this will assist Bill and the NockPoint to improve their service in the future.

[Special T]

hntr, I hear what you are saying... maybe someone else can explane this for me. If set up properly puting new different limbs on a new riser is essentialy what they do at the factory right?

So hnter, If someone had said to you... "We don't have the bow you ordered, but i have the new riser and new limbs and we can set you up with it today. It will be the same as the bow you ordered from the factory." Would that have satisfied you?

[BULLBLASTER]

hntr, I hear what you are saying... maybe someone else can explane this for me. If set up properly puting new different limbs on a new riser is essentialy what they do at the factory right?

So hnter, If someone had said to you... "We don't have the bow you ordered, but i have the new riser and new limbs and we can set you up with it today. It will be the same as the bow you ordered from the factory." Would that have satisfied you?

there could potentially be a void of warranty in this case. Personally if I had ordered a factory assembled new bow that is what I would expect... not a shop assembled bow made with new parts.

[JLS]

I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs. 
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.

I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.

Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered.  When I questioned him, he got very nervous, and called  Bill over.   From that point, they both got nervous and pretended it was a mixup.

I cancelled my order, since I can't trust that shop.

I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into  a pro shop hoping the people will be honest and not try to take advantage of you.   

I went to the Nock Point to help a local business, and get professional help from honest people.   My experience was very disappointing.

There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage  There would be no reason for the Nock point to not be completely honest with you about this.  Sorry your solution to the mistake was to cancel the order.

This message is for Bill and the NockPoint:

Why re-limb a new bow when you said there was an order in for my 65lb bow?  This makes no sense.
Plus, why would I want a new bow that you had to change the limbs on?   Based on your tack record here of making mistakes, why would I want you to modify a new bow?

If this was an honest mistake (which I don't believe), then when I arrived at the shop, tell me immediately that you do not have my bow, and it is on order and tell me when it will arrive.  If that had occurred then I would have been annoyed at driving up to your shop, but I would understand mistakes are made and come back later to buy my bow.

When the employee talked to you about changing the limbs, you knew you had the wrong bow.  I was sitting a few feet away from you when you told the employee to set up the wrong bow for me. 

I don't believe the 65lb bow was ever ordered.   It takes 2-3 weeks to get a bow from Hoyt, and you called me in one week telling me my 65lb had arrived.  You did have an order in from the previous week for Matrix bows, scheduled for delivery that week.  Your plan was to sell me the 70lb bow all along.

Here is some advise for you Bill:

-Tell the truth and be honest with all your customers, even the customers without archery experience.
-When you tell your employees to do something dishonest, you put them in a very difficult position.  Stop doing this!
-Do the right thing, even if you think you can get away with doing the wrong thing.  Make this your new code of honor.


Advise to archery customers:

-Buyer beware. 
-The consumer should expect honest service. 
-Mistakes are made, and can be forgiven.   Dishonesty cannot be tolerated.
-You shouldn't have to "Be stern" with a shop to get honest service.
-You shouldn't have to be an expert in archery gear to get honest service.
 
Final thoughts:

This is not fun for me, it is a negative topic.
Bowhunting and archery is supposed to be fun.
Buying a new bow is supposed to be fun.

Maybe this will help consumers be more aware, and maybe this will assist Bill and the NockPoint to improve their service in the future.

Gosh I LOVE the internet where we can air all of our dirty laundry for the whole world to see without any face to face contact, risk of conflict, need to use any kindness or tact or diplomacy.

 

[elkslayer99]

As its been said on here everyone makes mistakes, I think he was just tyring to satisfy the customer with out having him to have to come back, you can always say no I dont want it that way. I have been there a few times to have my bow worked on always good service and if its some small adjustment I have walked out not paying a dime, Bill says catch you next time. Thanks for your GREAT SERVICE BILL!!

[TheHunt]

I went to the Nock Point to buy a new Hoyt bow.
Tried a few bows out and decided on the Carbon Matrix.
I ordered the bow in the weight of 55-65lbs. 
I was called one week later and told my 65lb Hoyt bow had arrived at the shop.

I went to the shop and Bill, the owner, and an employee looked through the new bows. I could hear them whispering and the employee asked about changing the limbs on the bow, and Bill told him no, and to set it up for me.

Now I was suspicious, and when the employee started to set the bow up I could see it was a 70lb bow, not the 65lb bow I ordered.  When I questioned him, he got very nervous, and called  Bill over.   From that point, they both got nervous and pretended it was a mixup.

I cancelled my order, since I can't trust that shop.

I have debated on whether to tell this on this forum, but I think it is worth warning people who blindly go into  a pro shop hoping the people will be honest and not try to take advantage of you.   

I went to the Nock Point to help a local business, and get professional help from honest people.   My experience was very disappointing.

There is part of the story being left out, There were two carbon matrix bows ordered a 70# and a 65 # the shop accidentally called the wrong guy we made a mistake. There was no covering stuff up or secrets being told. Bill was more than willing to make it right we would have gladly re-limbed the bow with brand new limbs at the right poundage  There would be no reason for the Nock point to not be completely honest with you about this.  Sorry your solution to the mistake was to cancel the order.

This message is for Bill and the NockPoint:

Why re-limb a new bow when you said there was an order in for my 65lb bow?  This makes no sense.
Plus, why would I want a new bow that you had to change the limbs on?   Based on your tack record here of making mistakes, why would I want you to modify a new bow?

If this was an honest mistake (which I don't believe), then when I arrived at the shop, tell me immediately that you do not have my bow, and it is on order and tell me when it will arrive.  If that had occurred then I would have been annoyed at driving up to your shop, but I would understand mistakes are made and come back later to buy my bow.

When the employee talked to you about changing the limbs, you knew you had the wrong bow.  I was sitting a few feet away from you when you told the employee to set up the wrong bow for me. 

I don't believe the 65lb bow was ever ordered.   It takes 2-3 weeks to get a bow from Hoyt, and you called me in one week telling me my 65lb had arrived.  You did have an order in from the previous week for Matrix bows, scheduled for delivery that week.  Your plan was to sell me the 70lb bow all along.

Here is some advise for you Bill:

-Tell the truth and be honest with all your customers, even the customers without archery experience.
-When you tell your employees to do something dishonest, you put them in a very difficult position.  Stop doing this!
-Do the right thing, even if you think you can get away with doing the wrong thing.  Make this your new code of honor.


Advise to archery customers:

-Buyer beware. 
-The consumer should expect honest service. 
-Mistakes are made, and can be forgiven.   Dishonesty cannot be tolerated.
-You shouldn't have to "Be stern" with a shop to get honest service.
-You shouldn't have to be an expert in archery gear to get honest service.
 
Final thoughts:

This is not fun for me, it is a negative topic.
Bowhunting and archery is supposed to be fun.
Buying a new bow is supposed to be fun.

Maybe this will help consumers be more aware, and maybe this will assist Bill and the NockPoint to improve their service in the future.

Gosh I LOVE the internet where we can air all of our dirty laundry for the whole world to see without any face to face contact, risk of conflict, need to use any kindness or tact or diplomacy.

 

Welcome to the internet world.  It will not change so get used to it.

[bearpaw]

Have you tried calling them or going to see them to see if they will work it out?

[BOWHUNTER45]

WOW.. like I said earlier this business has been around for a very long time .. and if you do not treat your customer right I do not think you will be around long ...it takes alot of balls to bash a business especially if you did not take the time to see what happened and why and then try to work it out ..This is a site where alot of people read these issues and without more evidence I am calling BS 

[stickbuck]

I have been going there for over 15 years and have never had a single problem with Bill or his crew. Always have gotten great service and great advice from Bill on any issues I've ever had with my bow or my shooting mechanics. Bill has been in business for a long time as stated previous and he will continue to be in business for a long time because he is very honest with his customers. I think it would be good to go back there and have a conversation with Bill. I think it would change your mind. Good luck. 

[bobcat]

Looks like this topic that started out as a bashing thread has turned into some pretty good free advertising for Nock Point Archery!   

Lots of people who have nothing but good things to say about them.   

I'd go there if it was closer to where I live.

[MDGrand]

Well,

After reading this post by hntr and actually swinging by the shop to get my own bow tweaked a bit... I will say this...

They all know about it.

I highly doubt it will happen again. In fact, their already great help and service that I received before, got turned up a bit!

All that being said...Sorry that happened to you.

I'm positive if you would have gone back in and asked to have a friendly face to face about what you experienced, they would have made you feel a lot better and bent over backwards to help you out. Sometimes they are just super busy and there are a ton of people around... Im sure there had to be a miscommunication or non intentional slight on top of the human mistake of calling the wrong guy that resulted in your experience. That is just my best guess.

Like others I don't have a dog in this fight... but if you live relatively close to the nock point, I hope you can give them another shot. Because as finicky as bows are and how rare it is to have a shop so close with such great expertise.. in my opinion makes them invaluable.

Good luck!

[Chase 1]

Quick story about one of my first experiences at Nock Point.

Maybe 15 years ago I was having an issue with one of the limbs on my bow. I didn't buy it from Nock Point, but because I had been there several times to shoot, I brought my problem to Bill. He took it in for service and said he would call and let me know what the issue was. A couple days later I got the call and it was not good news. Because it was an older bow the part necessary to fix it was no longer available for order and after a rummage through his bone yard he couldn't come up with the solution. End of story right? Not so fast... Bill got on the phone and talked with the manufactures tech who thought he might be able to find the part in his bone yard. Bill packed up my bow and sent it to him. Two weeks later I got a letter from the manufacture, it stated that they regret to inform me that they were unable to repair my bow to the companies satisfaction and repair was not possible. Bummer right?.. Nope. They sent me a catalog of new bows in a comparable range, told me to pick one, return the invoice, and offered to give me a substantial credit for by old bow. Week later I got a new bow for what I figured the repair on my old bow would have cost. Having limited means at the time this was an incredible outcome to what felt like a disaster. I unwrapped my new bow and took it right down to Nock Point to thank Bill and set up my new bow.

Bill could have looked at my bow, gave it back with the bad news, and left it at that... but he didn't. He went way out of his way to help me out and his extra effort kept a new archer flingin arrows! Since then I have sent a bunch of guys there to get set up and shoot. They have thanked me up and down for turning them on to the place.

Just wanted folks to hear the other side of experience meter.

I'm bummed for you that this deal didn't go well but trust me when I say that you are a rare exception. I see from your last post that fence mending isn't your route so I guess this post is for anyone that is considering a visit to Nock Point that may reconsider because of your experience. I would suggest seeing for yourself by paying them a visit.