collapse

Advertisement


Author Topic: Swarovski customer service  (Read 13984 times)

Offline 87Ford

  • Political & Covid-19 Topics
  • Trade Count: (+3)
  • Sourdough
  • *****
  • Join Date: Jul 2009
  • Posts: 1287
Swarovski customer service
« on: December 25, 2013, 08:33:02 PM »
I wanted to relate my recent experience with Swarovski Optic.  Way back in 1995 I purchased a Swarovski SLC 10 x 42 binocular.  At the time I wanted a quality binocular that could potentially last the rest of my life and maybe my son’s too.  I settled on the Swaros and have not been disappointed.  They have performed wonderfully over the years not only for me, but also for my son who has begun using them occasionally on his own hunting trips.
Although we have taken meticulous care of the lenses over the years, I began to notice that they just weren’t as brilliant and sharp as they used to be.  It finally bothered me enough this year that I decided to contact Swarovski to see if they could help.  I wasn’t sure what would come of it given that the binos are over eighteen years old and I was no longer even sure where I bought them. 
Anyway, I finally got around to firing off an email to Swarovski explaining my problem.  I received a response from “Pam” at Swarovski Optik within an hour.  She gave me instructions on how to obtain a return authorization and where to ship them.  I was pleasantly surprised right off the bat..
Just before I shipped them it occurred to me that I hadn’t adjusted the diopter in a long time, so I made an adjustment and low and behold, they were instantly better.  Much sharper focus..  I decided that rather than cancel the return authorization, I would send them in anyway.  Maybe they could tighten the focus wheel which had become a bit loose and also give them a good cleaning.
Over the next three weeks I received status updates as the binos were evaluated, repaired, and shipped back to me.  They have been thoroughly cleaned and the focus wheel tightened up at no charge.  It was such a positive experience from the polite email exchanges with “Pam” to the status updates and repair that I wanted to post my experience.   Happy with my Swaros!     

Offline lewy

  • Forum Sponsor
  • Trade Count: (+1)
  • Frontiersman
  • *****
  • Join Date: Dec 2008
  • Posts: 3614
  • Location: buckley
  • IBEW RMEF WSTA WCO NRA
Re: Swarovski customer service
« Reply #1 on: December 25, 2013, 08:38:42 PM »
I had awesome luck with customer service on my slc's, so I bought there spotting scope as well :tup:
« Last Edit: January 11, 2014, 07:36:39 PM by lewy »
Go hawks

Offline ANDERWAGON

  • Trade Count: (0)
  • Scout
  • ****
  • Join Date: Oct 2011
  • Posts: 411
  • Location: GMU 652
Re: Swarovski customer service
« Reply #2 on: December 25, 2013, 08:41:03 PM »

That's good to know.  :tup: I've been thinking about sending mine in for some time now.

Offline actionshooter

  • Past Sponsor
  • Trade Count: (+4)
  • Old Salt
  • *****
  • Join Date: Apr 2007
  • Posts: 5802
  • Location: Olympia/Okanogan
    • https://www.instagram.com/steve.bell.actionshooter/
Re: Swarovski customer service
« Reply #3 on: December 25, 2013, 08:43:09 PM »
I had the same experience. One my end I scratched a lens, the lady apologizing,  told me I had to pay $75 to have the lens replaced. I sent in a beat up pair of 10x50 slc and got a completely restored pair back. Totally unexpected.

Offline piled-up

  • Trade Count: (0)
  • Hunter
  • ***
  • Join Date: Oct 2009
  • Posts: 221
Re: Swarovski customer service
« Reply #4 on: December 25, 2013, 08:48:59 PM »
I've had my 8x30 about that long sent them in to get the little plastic pieces where the strap connect fixed. Had the same excellent customer service experience  they even put all new rubber on them eyecups lens covers and tightened up all the adjustment wheels glad I bought them. Wish they were10x42also but oh we'll there tough to beat! :tup:

Offline duchunter

  • Trade Count: (0)
  • Tracker
  • **
  • Join Date: Jul 2009
  • Posts: 34
Re: Swarovski customer service
« Reply #5 on: December 25, 2013, 09:03:00 PM »
Swarovski's are the way to go, might cost a little more but in the long run they are worth every penny, I have had mine since 95 as well still work great!!

Offline Mark Youngblood

  • Trade Count: (+1)
  • Scout
  • ****
  • Join Date: May 2012
  • Posts: 278
  • Location: Tacoma
  • Groups: RMEF
Re: Swarovski customer service
« Reply #6 on: January 11, 2014, 06:23:04 PM »
I am a customer for life...my first pair was the small pocket 10x25...a few years later on a hunt out of state 1 side fogged up...in desperation I tool them apart to see if it would help.  Set them in and they sent me back a new pair overnight with a very nicely hand written note asking me not to take the apart next time...no charge at all....I have 2 sets of Binos, spotter and 3 scopes now and they are the only optics I will buy for serious hunting.

Offline Bean Counter

  • Site Sponsor
  • Non-Hunting Topics
  • Trade Count: (0)
  • Explorer
  • ******
  • Join Date: Jul 2008
  • Posts: 13624
Re: Swarovski customer service
« Reply #7 on: January 11, 2014, 06:59:09 PM »
Quality optics really are a lifetime investment. I will continue to buy old crappy rifles, ammo, and trucks. Not so with my glass. Every year I see bucks and bulls that other hunters in the area are completely oblivious to.

Offline huntnphool

  • Chance favors the prepared mind!
  • Political & Covid-19 Topics
  • Trade Count: (+15)
  • Legend
  • ******
  • Join Date: Apr 2007
  • Posts: 32736
  • Location: Pacific NorthWest
Re: Swarovski customer service
« Reply #8 on: February 26, 2015, 12:21:02 PM »
 Time to add to this thread. About 6 weeks ago I sent my spotter and EL's in. They have been used a lot over the years and never been cleaned or serviced. I do my best to protect them but as much as I'm using them, and the conditions they are subjected to, it had to be painfully obvious to the tech that opened the shipping box that they did not belong to a bird watcher! :chuckle:

 The spotters foam eye cup finally got completely torn off this past season, I also managed to bust off the peep in Novemeber as well. The eye piece felt stiff to turn and a little rough as well.

 I'm still waiting on the EL's but the spotter showed up today, it looks, feels and operates just as new again, they even replaced the eye cup cap and mounting screw, all for the cost of shipping. :tup:
The things that come to those who wait, may be the things left by those who got there first!

Offline actionshooter

  • Past Sponsor
  • Trade Count: (+4)
  • Old Salt
  • *****
  • Join Date: Apr 2007
  • Posts: 5802
  • Location: Olympia/Okanogan
    • https://www.instagram.com/steve.bell.actionshooter/
Re: Swarovski customer service
« Reply #9 on: February 26, 2015, 04:43:21 PM »
Time to add to this thread. About 6 weeks ago I sent my spotter and EL's in. They have been used a lot over the years and never been cleaned or serviced. I do my best to protect them but as much as I'm using them, and the conditions they are subjected to, it had to be painfully obvious to the tech that opened the shipping box that they did not belong to a bird watcher! :chuckle:

 The spotters foam eye cup finally got completely torn off this past season, I also managed to bust off the peep in Novemeber as well. The eye piece felt stiff to turn and a little rough as well.

 I'm still waiting on the EL's but the spotter showed up today, it looks, feels and operates just as new again, they even replaced the eye cup cap and mounting screw, all for the cost of shipping. :tup:

This is why I am brand loyal to Swarovski

Offline Spawnstar

  • Trade Count: (0)
  • Hunter
  • ***
  • Join Date: Oct 2014
  • Posts: 223
  • Location: Eltopia
Re: Swarovski customer service
« Reply #10 on: February 26, 2015, 09:04:22 PM »
The only warranty that is better than Swarovski is vortex, but Swarovski smokes everyone when it comes to perfection glass.
Romans 8:28 Semper Fi

Offline Big P

  • Trade Count: (0)
  • Hunter
  • ***
  • Join Date: Nov 2010
  • Posts: 200
  • Location: Kent
Re: Swarovski customer service
« Reply #11 on: March 27, 2015, 09:51:42 PM »
I also have had the best customer service experience from swarovski! They replaced a broken eyepiece for my spotter, no questions asked. I was also helped by Pam and it took no time at all. I love their products and customer service!!! :IBCOOL:

Offline ipkus

  • Non-Hunting Topics
  • Trade Count: (+1)
  • Longhunter
  • *****
  • Join Date: Oct 2008
  • Posts: 673
  • Location: Eastern
Re: Swarovski customer service
« Reply #12 on: March 27, 2015, 10:33:15 PM »
Similar story to Fish Slapper...

...at Buoy 10 12-13 years ago around Labor Day, grab the SLC's to check out a boat that just hooked up for the 3rd time in 15 minutes and one of my tubes is fogged up.  Uh oh, leaving for a Wyoming wilderness deer hunt 5 days after I get home.  Call Swarovski CS Tuesday morning when I get home, tell her the situation, she says their standard turnaround time is 6 weeks but to overnight my binos to them and she would see what they could do.  I overnighted them Tuesday afternoon and made arrangements with a buddy for a loaner pair.  Friday morning they showed up and I literally had to double check the serial number as every ding, mark, and other imperfection was gone.  I still have them, and recently had the 'rebuild' done again...and again only paid the shipping to them.

I don't hold it against anybody who decides to buy less expensive glass, but between the performance and the customer service, I don't regret a single penny I've ever given Swarovski...and I've given them a bunch!

Offline BKMFR

  • Business Sponsor
  • Trade Count: (+23)
  • Longhunter
  • *****
  • Join Date: Nov 2011
  • Posts: 523
  • Location: Eastern WA.
  • Groups: WSF-Life member, F4WM, ITA, RMEF, MDF, ABF-Life member
Re: Swarovski customer service
« Reply #13 on: March 27, 2015, 11:41:29 PM »
I have had both Swarovski and Leicas repaired.... Swarovski was great! I am weeding out the Leicas, even though I really use the Duovid 10-15's and rangefinder, but what a terrible, expensive experience I had with Leica.... Swarovski all the way, based on customer service/warranty work!

Offline huntnphool

  • Chance favors the prepared mind!
  • Political & Covid-19 Topics
  • Trade Count: (+15)
  • Legend
  • ******
  • Join Date: Apr 2007
  • Posts: 32736
  • Location: Pacific NorthWest
Re: Swarovski customer service
« Reply #14 on: March 28, 2015, 11:34:34 AM »
I forgot to update my post. Received my EL's a couple weeks ago now, new eye cups, new updated focus system, guess they have made a internal change to the EL's since I purchased mine, cleaned and looking like new again...........no charge! :tup:

They added a new loop system to where the straps attach as well, sent a note asking that I use them from now on too, not sure what the reasoning is. :dunno:
The things that come to those who wait, may be the things left by those who got there first!

Offline MuleySniper

  • Political & Covid-19 Topics
  • Trade Count: (+1)
  • Frontiersman
  • *****
  • Join Date: Aug 2007
  • Posts: 4622
  • Location: WA
Re: Swarovski customer service
« Reply #15 on: March 28, 2015, 11:44:13 AM »
Thats good to know. Ive debated sending mine in for awhile now. My biggest concern was the turn around. You know how many days the overall turn around was?
"Gun control is for wimps and commies. Listen, let's get one thing straight. Guns don't kill people. I do. "
Earl Ramsey

Offline huntnphool

  • Chance favors the prepared mind!
  • Political & Covid-19 Topics
  • Trade Count: (+15)
  • Legend
  • ******
  • Join Date: Apr 2007
  • Posts: 32736
  • Location: Pacific NorthWest
Re: Swarovski customer service
« Reply #16 on: March 28, 2015, 12:05:11 PM »
Thats good to know. Ive debated sending mine in for awhile now. My biggest concern was the turn around. You know how many days the overall turn around was?

 It took about 6-7 weeks for both, I sent them in the same time.
The things that come to those who wait, may be the things left by those who got there first!

Offline RaffleMule

  • Trade Count: (+2)
  • Hunter
  • ***
  • Join Date: Nov 2010
  • Posts: 211
Re: Swarovski customer service
« Reply #17 on: April 23, 2015, 07:10:48 AM »
Dropped my Swaro's and jammed the eye piece in this position and tore the eye cup.....Fixed without hesitation and several upgrades for free.

Offline RaffleMule

  • Trade Count: (+2)
  • Hunter
  • ***
  • Join Date: Nov 2010
  • Posts: 211
Re: Swarovski customer service
« Reply #18 on: April 23, 2015, 07:12:56 AM »
Phool, is this the note you received?   I guess they don't like metal rings on their binos.... :chuckle:   

Offline h2ofowlr

  • CHOKED UP TIGHT
  • Political & Covid-19 Topics
  • Trade Count: (+5)
  • Old Salt
  • ******
  • Join Date: Dec 2008
  • Posts: 9084
  • Location: In the "Blind"! Go Cougs!
Re: Swarovski customer service
« Reply #19 on: April 23, 2015, 07:49:00 AM »
How long did the process take?  I sent my rifle scope in first part of March and it looks like I won't get it back until end of May.
Cut em!
It's not the shells!  It's the shooter!

Offline RaffleMule

  • Trade Count: (+2)
  • Hunter
  • ***
  • Join Date: Nov 2010
  • Posts: 211
Re: Swarovski customer service
« Reply #20 on: April 23, 2015, 08:12:42 AM »
How long did the process take?  I sent my rifle scope in first part of March and it looks like I won't get it back until end of May.

I sent mine in the first week of March as well and they were shipped on April 17th and I received them yesterday.  So, about 6-7 weeks......


Offline WAmuleyHunter

  • Trade Count: (0)
  • Longhunter
  • *****
  • Join Date: Mar 2007
  • Posts: 549
  • Location: East Wenatchee, Washington
Re: Swarovski customer service
« Reply #21 on: April 23, 2015, 08:32:15 AM »
wow all great info here!! I was just thinking and wondering about shipping my bino's off to them or seeing if that was something that was possible.  They are in need of a little love for sure.  You guys just go on their site and in the customer service area found a link to email???

Rob your spotter thats a 65mm objective or the 80??  Im still a little torn which way to go.  thanks

Offline bearmanric

  • RIP Colockumelk
  • Business Sponsor
  • Trade Count: (+6)
  • Frontiersman
  • *****
  • Join Date: Apr 2007
  • Posts: 4176
  • Location: Tenino Wa
  • Tenino Wa
    • Rick Robbins  rrcalls
Re: Swarovski customer service
« Reply #22 on: April 23, 2015, 09:11:38 AM »
Happy owner of some 10x42 EL's 2 weeks Love them. Thinking of a spotter. Will keep watching this thread. Rick
RIP Colockumelk
Facebook rrcalls no website.

Offline huntnphool

  • Chance favors the prepared mind!
  • Political & Covid-19 Topics
  • Trade Count: (+15)
  • Legend
  • ******
  • Join Date: Apr 2007
  • Posts: 32736
  • Location: Pacific NorthWest
Re: Swarovski customer service
« Reply #23 on: April 23, 2015, 01:06:37 PM »
wow all great info here!! I was just thinking and wondering about shipping my bino's off to them or seeing if that was something that was possible.  They are in need of a little love for sure.  You guys just go on their site and in the customer service area found a link to email???

Rob your spotter thats a 65mm objective or the 80??  Im still a little torn which way to go.  thanks

 G, I'll text you the link. ;)
The things that come to those who wait, may be the things left by those who got there first!

Offline huntnphool

  • Chance favors the prepared mind!
  • Political & Covid-19 Topics
  • Trade Count: (+15)
  • Legend
  • ******
  • Join Date: Apr 2007
  • Posts: 32736
  • Location: Pacific NorthWest
Re: Swarovski customer service
« Reply #24 on: April 23, 2015, 01:07:32 PM »
Phool, is this the note you received?   I guess they don't like metal rings on their binos.... :chuckle:

 Yep, same note and ring harness, still not sure why! :dunno:
The things that come to those who wait, may be the things left by those who got there first!

Offline Bob33

  • Global Moderator
  • Trade Count: (+3)
  • Legend
  • *****
  • Join Date: Apr 2009
  • Posts: 21337
  • Groups: SCI, RMEF, NRA, Hunter Education
Re: Swarovski customer service
« Reply #25 on: April 23, 2015, 01:17:09 PM »
I've known quite a few hunters who spent more than a pair of Swarovskis cost, buying pair after pair of "cheaper but almost as good as Swarovski" binos and never being quite satisfied. :twocents:
Nature. It's cheaper than therapy.

Offline huntnphool

  • Chance favors the prepared mind!
  • Political & Covid-19 Topics
  • Trade Count: (+15)
  • Legend
  • ******
  • Join Date: Apr 2007
  • Posts: 32736
  • Location: Pacific NorthWest
Re: Swarovski customer service
« Reply #26 on: April 23, 2015, 01:21:00 PM »
I've known quite a few hunters who spent more than a pair of Swarovskis cost, buying pair after pair of "cheaper but almost as good as Swarovski" binos and never being quite satisfied. :twocents:

 Me too, they finally dropped the coin and are wondering why they didn't just do it years before. :chuckle:
The things that come to those who wait, may be the things left by those who got there first!

Offline Taco280AI

  • Past Sponsor
  • Trade Count: (+5)
  • Frontiersman
  • *****
  • Join Date: Jan 2013
  • Posts: 2770
  • Location: FL350
Re: Swarovski customer service
« Reply #27 on: April 23, 2015, 01:23:44 PM »
Glad to hear of their great service, though hopefully I'll never need it. I finally gave in as well last year. If you are happy with whatever binos you have now, DO NOT look through Swaros! That's what I did and no other bino looked as good to me since... well till I got my Swarovisions  :IBCOOL:

Offline bearhunter99

  • Business Sponsor
  • Trade Count: (+31)
  • Frontiersman
  • *****
  • Join Date: Apr 2009
  • Posts: 2900
  • Location: Monitor
Re: Swarovski customer service
« Reply #28 on: August 04, 2015, 08:21:38 AM »
Phool, is this the note you received?   I guess they don't like metal rings on their binos.... :chuckle:

 Yep, same note and ring harness, still not sure why! :dunno:

It is due to metal on metal wear.  My brother had a pair of the dialyte (  I think) 10x40 binos in Alaska.  He used the crap out of them for years and the rings actually wore through the metal harness on the side of the binos.   
RIP Colockumelk   :salute:

"We sleep soundly in our beds because rough men stand ready in the night to visit violence on those who would do us harm." – Winston Churchill



Genesis 27:3
Now therefore take, I pray thee, thy weapons, thy quiver and thy bow, and go out to the field, and take me some venison

Offline trophyhunt

  • Forum Sponsor
  • Trade Count: (+11)
  • Explorer
  • *****
  • Join Date: Nov 2008
  • Posts: 19040
  • Location: Wetside
  • Groups: Wa Wild Sheep Life Member
Re: Swarovski customer service
« Reply #29 on: August 04, 2015, 11:00:46 AM »
I also love the company, when I called them with the serial number of a pair of slc's that were for sale.  They told me the entire history of that glass, if stolen, repaired at all or if they had any updates!  Needed up being great glass and a great sale.  It's nice having that background on glass that cost just over 1,000.00 dollars, great company!  Don't forget to register your Swarovski bino's guys!
“In common with”..... not so much!!

Offline ANDERWAGON

  • Trade Count: (0)
  • Scout
  • ****
  • Join Date: Oct 2011
  • Posts: 411
  • Location: GMU 652
Re: Swarovski customer service
« Reply #30 on: August 04, 2015, 11:13:50 AM »
Outstanding customer service!

Got the same message, I didn't reallize how bad the rings had worn mine.

Offline JDHasty

  • Past Sponsor
  • Trade Count: (+2)
  • Old Salt
  • *****
  • Join Date: Jul 2015
  • Posts: 6922
  • Location: Tacoma
  • Groups: NRA Benefactor Member, GOA Life Member, Father of 3 NRA Life Members
Re: Swarovski customer service
« Reply #31 on: October 05, 2015, 10:50:07 AM »
Swarro, Leupold & Vortex all bend over backwards too take care of the customer.  Some of the others are pretty good and some just stink. 

I have told all three to invoice me for damage that my kids or I were responsible for and have never been able to get them to take my money for a repair.  Leupold has gone so far as to send me a binocular case at no charge that I had asked about purchasing. 

Offline 87Ford

  • Political & Covid-19 Topics
  • Trade Count: (+3)
  • Sourdough
  • *****
  • Join Date: Jul 2009
  • Posts: 1287
Re: Swarovski customer service
« Reply #32 on: July 28, 2023, 12:31:13 PM »
Still have the same Swaros..  28 years old now  ;)

Offline boneaddict

  • Site Sponsor
  • Administrator
  • Trade Count: (0)
  • Legend
  • *****
  • Join Date: Mar 2007
  • Posts: 49788
  • Location: Selah, Washington
Re: Swarovski customer service
« Reply #33 on: July 28, 2023, 01:45:10 PM »
As far as I am concerned, probably some of the best customer service for any business out there.

 


* Advertisement

* Recent Topics

Meet Kumpel by WapitiTalk1
[Today at 10:59:44 PM]


Having my Dads Buck remounted ( UPDATE WITH PICS ) by WapitiTalk1
[Today at 10:51:22 PM]


Sad news, wamuledeer has passed. by bearpaw
[Today at 09:05:09 PM]


WSTA Event 8/9-11 Traps for sale?? by dc
[Today at 08:24:02 PM]


Any local taxidermists? by BlackRiverTaxidermy
[Today at 07:44:12 PM]


Area 11 Opener Next Week? by Crunchy
[Today at 07:07:43 PM]


MA 10 by BLH69
[Today at 06:41:46 PM]


Grays Harbor Deer Hunting by Martinhunter
[Today at 06:31:00 PM]


Wisconsin 2024 by hdshot
[Today at 05:35:11 PM]


Eastside Weyerhauser land now Chelan Resources LLC? by Cougeyes
[Today at 05:17:43 PM]


AKC Australian Shepherd Puppies by TeacherMan
[Today at 04:00:27 PM]


14 days by pickardjw
[Today at 03:54:57 PM]


Wall Tents Tips and Tricks by ghosthunter
[Today at 03:50:50 PM]


Boat storage help by redi
[Today at 02:49:03 PM]


2024 Mountain View Rifle Quality Bull by trophyhunt
[Today at 01:52:20 PM]


2024 Crab - by Mfowl
[Today at 01:29:02 PM]


So.....Are we having a Fall cougar season. by hunter399
[Today at 01:03:00 PM]


437 Sauk Bull Archery by GASoline71
[Today at 12:44:58 PM]


The boys are out this morning by nwwanderer
[Today at 11:33:31 AM]


WWA auction banquet Aug 17th by Special T
[Today at 11:22:45 AM]

SimplePortal 2.3.7 © 2008-2024, SimplePortal