Crispi Boots Leaking

[Cab]

Anyone have any experience dealing with Crispi customer service? I just had my boots for 14 months and now the waterproofing has broken down. I emailed them to see if they would repair them but I have a feeling this is a lost cause and I'm out the $300 I spent on them. I have to say I'm not overly impressed by the boots so far and if the customer service is poor then I don't see a reason to buy any more boots by them.

[Timberstalker]

What's their warranty duration?

Have heard good things of Crispi boots.

Good luck and report back.

[Cab]

What's their warranty duration?

Have heard good things of Crispi boots.

Good luck and report back.

1 year warranty but I think there is wiggle room depending on whats going on. I won't blame Crispi as much as I would blame goretex, it's their component that is failing.

[follow maggie]

I don’t think there’s any fixing goretex.

[spoonman]

My brother had a pair that are 11 months old and are leaking bad. He called Crispi and they told him to send them in and they would test them. Theyll either fix them, repair them, or give him a discount on a new pair.  I'll post later when I find out what happens.

[MtnMuley]

Crispi has been great to deal with. Which model do you have? Also, I'm not sure I've ever had a leather hunting boot for 14 months that was still waterproof without relying on waterproofing treatments.

[huntnphool]

Crispi has been great to deal with. Which model do you have? Also, I'm not sure I've ever had a leather hunting boot for 14 months that was still waterproof without relying on waterproofing treatments.

 Yeah but when you never get out of your Toyota you don't have to worry about it!

[Clearcut]

I’ve had my Guide GtXs for 4 years now.. just had the soles an Rands redone this last winter.. the leather is cracking pretty bad in Wear spots . All from wear an tear but they have never let me feet get wet . I’d be curious to hear model your running? I just started using a new pair of guide GTXs an as far as my feet go idk if I’d ever venture away from this boot .. they’ve been everything I could ask for an have kept me dry

[Cab]

I have the Valdres Plus GTX, as someone that works and makes footwear for a living I was not impressed by the boots. They weren't bad they just had some flaws to them that I wouldn't expect in a $300 boot. I've had numinous leather hunting boots have the waterproofing last more then 2 years so I was a little surprised.

[Wetwoodshunter]

I picked up a pair of the Wyoming GTX's a few years ago right when they started getting sold in the US again. I wore them for 1 day and they were some of the most painful boots that I had ever worn. The plastic webbing on the top created pressure points on the top of my foot that I have never experienced in a different boot.

Customer service was great and they took them back and refunded me. I wear lowa tibet or lowa renegade now depending on season/terrain and never have looked back. The renegade's are so comfortable I wear them 100% of the time outside of hunting too, but I walk through them in a year.

I kinda doubt that they will replace a used boot that is out of warranty. 1 year is a lot of time on a boot depending on the amount of miles you put in them.

[Cab]

Finally heard back from Crispi this is all they said :

Hi Jason,

Thanks for reaching out to Crispi. Unfortunately the Gortex liner is something installed during production, and isn't something we are able to repair or replace on the boots.

Thank you,

AKA you are SOL  I work in footwear and I can tell you I am not impressed with this brand, never getting another pair of boots from them.

[crowinghen]

Finally heard back from Crispi this is all they said :

Hi Jason,

Thanks for reaching out to Crispi. Unfortunately the Gortex liner is something installed during production, and isn't something we are able to repair or replace on the boots.

Thank you,

AKA you are SOL  I work in footwear and I can tell you I am not impressed with this brand, never getting another boot from them.

Wow  That is terrible customer service

[Cab]

Finally heard back from Crispi this is all they said :

Hi Jason,

Thanks for reaching out to Crispi. Unfortunately the Gortex liner is something installed during production, and isn't something we are able to repair or replace on the boots.

Thank you,

AKA you are SOL  I work in footwear and I can tell you I am not impressed with this brand, never getting another boot from them.

Wow  That is terrible customer service

I thought the exact same. No oh that sucks sorry to hear that here's a 10% coupon code or anything. just we can't help you......too bad oh well

[JeffRaines]

Contact goretex.

Anything that has goretex in it has a lifetime warranty through gore. Now, they may determine that it’s wear and tear, and that’s something else altogether, but it’s worth a shot.

Secondly, since crispi didn’t even bother to give you this information, I’d forego spending anymore money on their boots.

[MtnMuley]

Really?? Terrible customer service? They have a 12 month warranty and after 14 months you have a water leak and they sent you that response and you call that terrible customer service? Wow