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Author Topic: vortex warranty questions  (Read 666 times)

Offline outdooraddict

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vortex warranty questions
« on: October 29, 2020, 03:01:41 PM »
my binos have some minor trouble this year, one eye piece doesnt turn anymore and the focus knob came loose, does vortex have a good warranty?

Offline birddogdad

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Re: vortex warranty questions
« Reply #1 on: October 29, 2020, 03:18:59 PM »
my binos have some minor trouble this year, one eye piece doesnt turn anymore and the focus knob came loose, does vortex have a good warranty?

https://vortexoptics.com/vip-warranty
USN retired
1981-2011

Offline Stein

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Re: vortex warranty questions
« Reply #2 on: October 29, 2020, 03:21:12 PM »
Yeah, they will fix them or replace them no questions asked.  You pay shipping there they pay shipping back.

Offline baldopepper

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Re: vortex warranty questions
« Reply #3 on: October 29, 2020, 03:41:19 PM »
Most often they just send you new ones, quite often an upgrade. Nephew sent his 5 year old ,8x32 and they sent back new 10x42. Their warranty is a no BS thing

Online Hilltop123

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Re: vortex warranty questions
« Reply #4 on: October 29, 2020, 05:37:39 PM »
Yeah, they will fix them or replace them no questions asked.  You pay shipping there they pay shipping back.

 :yeah:

I just sent a scope in for repair, fast, trouble free service.

Offline Sutherland

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Re: vortex warranty questions
« Reply #5 on: October 29, 2020, 06:19:04 PM »
They are great. Buddy had his sporting scope ran over somehow and they sent him a new one, no questions asked!

Offline fowl smacker

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Re: vortex warranty questions
« Reply #6 on: October 29, 2020, 06:31:22 PM »
Sent a scope in earlier this year and had it back fixed in a week.

Offline Timberstalker

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Re: vortex warranty questions
« Reply #7 on: October 29, 2020, 08:35:34 PM »
A good warranty that has to be used too much in my opinion. But itís definitely a no frills warranty.
If you aint hunting, you aint livin'

Offline Stein

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Re: vortex warranty questions
« Reply #8 on: October 29, 2020, 09:31:06 PM »
It's kind of like preventative maintenance.  At the end of the season send it all in and then you're good to go.  Just kidding of course.

I own 6 pieces of Vortex glass along with accessories and if I remember right, two have been back and one will after this season.  Two were issues that were serious enough to need attention before use and the one this season is just a bit annoying, still works fine.

I think it's one of those balancing act things, the price/quality continuum.  Vortex has very competitive pricing and shores it up with a great warranty program.  I own Diamondback to Razor and ironically, the one Diamondback I own was the first Vortex I bought and it's been flawless.

Offline predatormode

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Re: vortex warranty questions
« Reply #9 on: November 14, 2020, 08:01:05 AM »
Yeah, they will fix them or replace them no questions asked.  You pay shipping there they pay shipping back.
Theyíve paid shipping both ways for me twice, they send the label and you box it up and drop it at a fed ex location. Pretty awesome


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Offline jackelope

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Re: vortex warranty questions
« Reply #10 on: November 14, 2020, 08:42:41 AM »
I have more Vortex stuff than I probably should. Sent one scope back because the reticle broke. Cheap scope on a heavy recoiling rifle. They sent me new scope.  My Viper non-HD spotter came apart in the middle where itís not supposed to come apart. I sent it in and they fixed it and sent it back. Happened again a year later. They sent me a new and upgraded Viper HD spotter last year. I never paid for shipping. I have 4 other random pieces of Vortex glass and have had other stuff and sold it in the past. Itís a great warranty that needs to be used too often in my opinion.
:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

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Offline Sandberm

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Re: vortex warranty questions
« Reply #11 on: November 14, 2020, 09:04:55 AM »
Huh..., guess I should pay attention to this forum more often instead of just looking to the right on my puter screen at what the latest posts are.

I tripped and fell last week while doing some scouting, breaking my old nikon binoculars in half. I was wanting to get a new pair so I wasn't too upset. Without doing much research I bought a pair of Vortex Crossfire HD 10x42 binoculars from Cabelas online that were on sale for $130. They are affordable for me and should meet my needs as I went for afternoon walks the past two days and tried them out. I like em!

Nice to know the warranty is so good, yet I might/probably? will have to use it at some point as others have pointed out.

Offline jackelope

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Re: vortex warranty questions
« Reply #12 on: November 14, 2020, 09:20:56 AM »
Iíve had 3 different Vortex binoculars and theyíve all been fine.
:fire.:

" In today's instant gratification society, more and more pressure revolves around success and the measurement of one's prowess as a hunter by inches on a score chart or field photos produced on social media. Don't fall into the trap. Hunting is-and always will be- about the hunt, the adventure, the views, and time spent with close friends and family. " Ryan Hatfield

My posts, opinions and statements do not represent those of this forum

Offline predatormode

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Re: vortex warranty questions
« Reply #13 on: November 14, 2020, 09:33:23 AM »
I will add that I own 2 viper scopes, 2 razor spotters and a set of razor binos, all have held up great, the 2 times I needed to use the warranty was because I tightened the sunshade so tight on my scope that the bell housing broke loose. Similar thing with my spotting scope, turned the dial too far and forced it thinking I had more, it broke loose too. There are many times a torque wrench is my best friend, yeah Iím that guy 🤷‍♂️ Vortex works out for guys like me though because of the ďno questions askedĒ part

Offline buglebuster

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Re: vortex warranty questions
« Reply #14 on: November 14, 2020, 10:30:34 AM »
Iíve owned quite a bit of vortex stuff and still do. Thank god for their warranty because you will need it. Every piece Iíve owned has needed repair or replaced.

 


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