Free: Contests & Raffles.
I'm curios to see how this plays out. While I'm sure they'll replace them for you, would you be upset with Vortex if they didn't? I mean, that's clearly not a manufacturers defect.
For 259$ the hinge isn't gonna be titanium. But I bet you gets new pair as soon as vortex knows.
While I agree that a good warranty is a must in the optics industry, I am not certain I could support issuing a new pair for your issue.That's my take.Here's an analogy, I buy a brand new Martin bow, I am crossing a drainage with a shale slide and I loose my footing. The bow takes a tumble, (a bad one) and both limbs are destroyed. Does Martin cover this? Sounds like a helluva stretch to me.......Let us know what Vortext tells you.
Where's the buck?Look on the bright side, now you have two riflescopes
Quote from: Timberstalker on October 27, 2015, 08:17:07 AMWhile I agree that a good warranty is a must in the optics industry, I am not certain I could support issuing a new pair for your issue.That's my take.Here's an analogy, I buy a brand new Martin bow, I am crossing a drainage with a shale slide and I loose my footing. The bow takes a tumble, (a bad one) and both limbs are destroyed. Does Martin cover this? Sounds like a helluva stretch to me.......Let us know what Vortext tells you.This is where I'm coming from also. I work in the warranty repair business. If a customer runs into a curb and breaks an axle or damages a wheel on their car, that's not a warrantable repair and you won't get it covered under warranty ever. I told my Minox story. I also put a Vortex Diamondback scope on a .300 win mag rifle. The recoil from the rifle floated/broke the reticle. I sent it back to Vortex and they replaced it no questions asked. I won't put that scope on a .22-250 now. I think REI learned a lesson from this sort of thing with their extremely liberal return policies. That's changed now. Hopefully all these companies won't follow suit and change their policies to where they will warranty manufacturer's defects and nothing else. Aside from their wording re: their warranty coverage, it's not even remotely close to their fault that your bino's broke when they fell off of a cliff or that my spotting scope broke because it toppled out a lifted Jeep with a tripod attached to it.
Who cares, they offer a warranty , use it. I'm sure the executives at Vortex are very aware of the warranty language and that they will see their fair share of customer caused damage. It gives them an edge over the competition and as long as they offer it, we the consumer should take full advantage of it.
Quote from: Bean Counter on October 26, 2015, 10:47:38 PMWhere's the buck?Look on the bright side, now you have two riflescopes
Replacing them makes the person who got them replaced go "ok my next pair of bino's will be some viper hd's" or something. They know this. Brand loyalty is a big deal and they take it seriously. I had a pair of Diamondbacks worked on that i dropped and the seal broke (dropped on concrete, oops) and they replaced them. When it was time to buy a new hunting rifle scope, guess who i went with. Same with wifes binos and my AR scope. I also own a red dot from Vortex.
Fragile ?? I do not think any binos were designed to be deliberately dropped off a cliff ...looks to me they bounced off some rocks , which is no guarantee for anything to survive !! Lmao
If you really look at the design it is pretty clear that the integrity of the entire hinge is dependent on a plastic piece about 1/8" thick.
Quote from: BOWHUNTER45 on October 28, 2015, 05:32:17 AMFragile ?? I do not think any binos were designed to be deliberately dropped off a cliff ...looks to me they bounced off some rocks , which is no guarantee for anything to survive !! LmaoThey were inside a large pack surrounded with clothing/sleeping bag etc. smugly packed away.Sent from my iPhone using Tapatalk
Quote from: acnewman55 on October 28, 2015, 10:58:09 AMIf you really look at the design it is pretty clear that the integrity of the entire hinge is dependent on a plastic piece about 1/8" thick. That sounds about right to me for a $250 binocular. There's a lot of reasons some binoculars cost $1,500-2,000, and its not all profit.
While I agree that a good warranty is a must in the optics industry, I am not certain I could support issuing a new pair for your issue.That's my take.Here's an analogy, I buy a brand new Martin bow, I am crossing a drainage with a shale slide and I loose my footing. The bow takes a tumble, (a bad one) and both limbs are destroyed. Does Martin cover this? Sounds like a helluva stretch to me.......Let us know what Vortext tells you.QuoteMartin might not warranty your broken limbs but Bowtech, Elite and others will. That is why people walk right by manufactures that don't offer these warranties and pay a little more for products that are covered by accidents. Covering accidents like these helps Vortex sell more products than any amount of commercial could ever do.
Martin might not warranty your broken limbs but Bowtech, Elite and others will. That is why people walk right by manufactures that don't offer these warranties and pay a little more for products that are covered by accidents. Covering accidents like these helps Vortex sell more products than any amount of commercial could ever do.
You will have no issues, Vortex will take care of you! We've had several optics sent back that were basically destroyed. Here's one that was torn up by a bear that broke into a tent & tore them up good, a new pair was issued no questions asked. Here's a photo of them! ElkNut1
Have heard nothing but good things from Vortex CS,What i want to hear is how good is the glass really for the dollar?Will they put points on a deer @800 yards?
Quote from: Timberstalker on October 27, 2015, 08:17:07 AMWhile I agree that a good warranty is a must in the optics industry, I am not certain I could support issuing a new pair for your issue.That's my take.Here's an analogy, I buy a brand new Martin bow, I am crossing a drainage with a shale slide and I loose my footing. The bow takes a tumble, (a bad one) and both limbs are destroyed. Does Martin cover this? Sounds like a helluva stretch to me.......Let us know what Vortext tells you.QuoteMartin might not warranty your broken limbs but Bowtech, Elite and others will. That is why people walk right by manufactures that don't offer these warranties and pay a little more for products that are covered by accidents. Covering accidents like these helps Vortex sell more products than any amount of commercial could ever do.Mathews warrantied my dads 1998 solo cam when his limb broke. no qustions asked. had a new one 3 days later.
While I agree that a good warranty is a must in the optics industry, I am not certain I could support issuing a new pair for your issue.That's my take.Here's an analogy, I buy a brand new Martin bow, I am crossing a drainage with a shale slide and I loose my footing. The bow takes a tumble, (a bad one) and both limbs are destroyed. Does Martin cover this? Sounds like a helluva stretch to me.......Let us know what Vortext tells you.QuoteMartin might not warranty your broken limbs but Bowtech, Elite and others will. That is why people walk right by manufactures that don't offer these warranties and pay a little more for products that are covered by accidents. Covering accidents like these helps Vortex sell more products than any amount of commercial could ever do.Mathews warrantied my dads 1998 solo cam when his limb broke. no qustions asked. had a new one 3 days later.
Considered starting a new thread regarding my recent experience with Vortex CS but since this one is still fairly current I will add on.I had a 3 year old pair of 10x42 Talons I brought with me to central Montana for an elk hunt. Sunday morning the left side wouldnt focus, I am on day 2 of a 9 day hunt. My buddy lives in 75 miles south so after a couple of days of above average temps (close to 70 degrees on sunday in camp) we head to his place for a couple days to look for a deer for an older gentleman I brought with me. Monday about 12:15 I talked to Stephanie at Vortex and told her what was going on. There is a sport shop in town that carries Vortex, she calls to see if they have a new pair and calls me back within 5 minutes. I am instructed to go to the local store and I am handed a brand new pair of Talon 10x42's, no questions asked. I had a new pair within 20 minutes of talking with her and she was overnighting a replacement pair to the local shop so he would not be out of stock. There arent very many companies that will bend over backwards for their customers like Vortex, I have been very happy with the glasses. Yeah....they arent Swaro's or Zeiss and didn't cost me 2k....but I dont think I would have been able to find a replacement pair of those in a small town in central Montana in the middle of my hunt. They have gained a customer here.....