Author Topic: Zenray customer service (Read 5552 times)

teanawayslayer · « **on:** December 30, 2016, 08:52:40 AM »

Has anyone dealt with them before? I sent an email 4 days ago trying to get my ed3's sent in for warranty. As of today no return email. I was going to send them in last year but got busy with other hunts and always seemed to need them. Last year I did the same thing I did this year with the email. I had the same issue. I know other companies are a little quicker response time. It is the holiday season so I will give them the benefit of the doubt. Has anyone else had problems with them getting back to you? I can't even find a number on there website to contact them.

jackelope · « **Reply #1 on:** December 30, 2016, 09:03:44 AM »

@ZRS-8x42

highside74 · « **Reply #2 on:** December 30, 2016, 09:07:28 AM »

Send them an email saying you want to be a dealer and leave your phone number. I bet they get back to you in 20 minutes.

jackelope · « **Reply #3 on:** December 30, 2016, 09:10:02 AM »

That should send Charles a notification and I bet he responds here. They've always seemed to get great reviews here. I have to wonder if there was a disconnect somewhere.
Keep an eye on this thread.

Bill W · « **Reply #4 on:** December 30, 2016, 10:03:00 AM »

maybe they have the period between x-mas and new years off as holidays.

Bean Counter · « **Reply #5 on:** December 30, 2016, 10:11:55 AM »

They were great when I dealt with them. I'd give 'em a little grace given the holidays.

pianoman9701 · « **Reply #6 on:** December 30, 2016, 12:17:53 PM »

I've sent Charles a PM. He should respond shortly. They're a stand-up company.

HntnFsh · « **Reply #7 on:** December 30, 2016, 08:13:16 PM »

Ive had eye cup issues with mine a couple times. A bit too rough on them. He has always treated me great. Prompt and fast!

teanawayslayer · « **Reply #8 on:** December 30, 2016, 08:16:42 PM »

Thanks for all the input. I love my ed3's. I'm sure after the holidays are over we will get it taken care of!

81husky · « **Reply #9 on:** January 02, 2017, 08:25:34 PM »

I've been waiting for over a week on an e-mail too about issues on a brand new pair. Hopefully Charles will get back to work after the holidays.

HntnFsh · « **Reply #10 on:** January 03, 2017, 06:57:11 PM »

Looks like Charles hasn't been on here since Oct. 7th. Pretty surprised at that. Hope you hear from him soon!

HntnFsh · « **Reply #11 on:** January 03, 2017, 07:00:33 PM »

Heres some more contact info./

Address: 1915 NW Amberglen Pkwy #400, Beaverton, OR 97006
Phone: (503) 360-5352

ZRS-8x42 · « **Reply #12 on:** January 04, 2017, 10:36:13 AM »

sorry, I was out on vacation in the last week. So did most of my staff. I will PM @teanawayslayer to get the warranty taken care of.

Thank you all for your support and I wish everyone a Happy and Successful 2017.

Charles

teanawayslayer · « **Reply #13 on:** January 19, 2017, 02:30:53 PM »

A big thanks to charles at zen ray! Sent them in and they returned me a brand new pair of ed4's. Great glass!

pianoman9701 · « **Reply #14 on:** January 19, 2017, 02:46:36 PM »

Good to hear.

jackelope · « **Reply #15 on:** January 19, 2017, 03:04:12 PM »

Quote from: teanawayslayer on January 19, 2017, 02:30:53 PM

A big thanks to charles at zen ray! Sent them in and they returned me a brand new pair of ed4's. Great glass!

HntnFsh · « **Reply #16 on:** January 19, 2017, 05:22:55 PM »

That's excellent service. I'm not surprised!

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Author Topic: Zenray customer service (Read 5552 times)

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