Returning stuff to Cabelas

[Coastal_native]

Anyone have any trouble or experiences returning stuff at cabelas.  I bought a pair of those thinsulate lined Muck boots and the soles started to come apart after the first time I used them.  I like them a lot, so hopefully it's just a bad pair. 

[JimmyHoffa]

No problems.  I just filled out the form and sent the stuff back.  It took a while to get a replacement.  After I sent the electronic call back, I realized I forgot to put the cable for MP3s in the box and just took it to the Lacey store.  They tagged it and did their thing.  Other people I've know have had no problems returning stuff either.  Some of the stuff makes it to the Bargain Cave.

[twinners]

I have never had any problem but I have not returned much, usually just exchange stuff.

[bowhunterforever]

I have never had any problem but I have not returned much, usually just exchange stuff.

X2

[Alchase]

No problems at all, they just wanted to know why I was returning the items and were polite and even said "sorry for wasting you time". This was the Lacey store, their customer service was excellent both times I returned something.

[huntnfmly]

 

[Coastal_native]

Thanks guys,

I'm going to try the lacey store tomorrow...I hate returning stuff though, it makes me feel like a winey jerk.

[Cylvertip]

They changed some off their policies last year, so it will depend on how long you've had it if they will take it back on return or exchange.  I think their name brand boots are the only things with lifetime garentee and most stuff is only 90 days now.

[follow maggie]

Never had a problem.  They're the Nordstrom's for the outdoors.

[bobcat]

Here is their return policy.  (I bolded the important part)

Since 1961, it has been our ongoing mission to provide outdoor enthusiasts like you with the finest quality gear and the highest level of customer service in the industry.

If you are not completely satisfied with your purchase, we will provide a refund or exchange the item within 90 days* of purchase.

With Receipt: Items returned within the guidelines that are accompanied by a receipt will be refunded at the original purchase price, plus applicable sales tax, in the original payment method.

 
Without Receipt:  Items returned within the guidelines without a receipt will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit in the form of a Cabela's gift card.

 
Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.


GUIDELINES:

Cabela's brand clothing and footwear is guaranteed for the lifetime of the product under normal wear and tear and defects in workmanship.

All other Cabela's brand merchandise is guaranteed for one full year.
 



*Our standard return policy does not apply to the following items:

Firearms, black powder guns, ammunition, gunpowders, and primers may not be returned due to safety considerations.



National brand optics, electronics, and gasoline-engine powered items may be returned within 60 days of purchase with the original sales receipt. The item must be returned in its' original packaging and with all accompanying manuals and accessories. After 60 days these items must be returned to the manufacturer. All manufacturer warranties are in effect.



Optics include: Binoculars, scopes, spotting scopes, rangefinders, sights, and sunglasses.
Electronics include: GPS, sonar, cameras, radios, DVDs, metal detectors, watches, electronic collars, digital compasses, personal locator beacons, and electric trolling motors.
Gasoline engine-powered items include:  Generators, ice augers, chain saws, mowers, and log splitters.


Outboard motors may not be returned. Items needing repair should be returned to the manufacturer or an authorized service center.

Bargain Cave items purchased at a Retail Store are non-returnable.

For items damaged in shipment, perishable, or drop shipped directly from the manufacturer, please call Customer Relations at 1-800-237-8888 or email customer.service@cabelas.com before returning. Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair.


Other restrictions may apply.
Visit your local retail store, call 1-800-237-4444, or view our FAQ's for additional information

[MagKarl]

They've taken stuff back so readily it made me feel guilty.  My first set of MT050 raingear started to fall apart and leak after about 7 or 8 years of use.  I only use them for hunting, so they were just old more than anything.  The Gore-Tex layer was literally cracking and crumbling.  I wanted to know if that was normal and that they were used up.  I hunt the coast so they had a lot of use.  They said go upstairs and pick out a new set then swapped them out for no charge.  I could not believe it.  That was a couple hundred dollars worth of raingear. 

I had purchased a topo software program that sucked that I intended to return, but after they swapped the raingear I felt guilty enough that I kept the map program.   

[bearpaw]

No doubt, Cabelas is a stand up retailer. 

[turkey buster]

no problems as long as I had my recipt, I had bought a set of dies and one of the dies was missing a piece,they took it back and let me get another one no questions asked

[Coastal_native]

Success!

I'm a believer now...My wife bought those boots for me for Christmas on Dec. 18, so the lady at customer service acknowledged that I was 2 days past the 90 day return policy for non cabelas products...but they gave me 100% refund anyway.  They didn't even really inspect the boots, they just looked at the receipt.

I went back and bought a similar set of Muck boots.