My wife has the hitman on her bow and it doesn't look like that, the pins are lined up correctly, and they don't have an adjustment left to right, I would send them the pic in an email and see where it goes from there. I don't know all of their sights but my only thought is during production pins from another model were placed in the housing? If that's even possible.....
The assumption that your lying, or him sounding like your lying isn't a positive start, but I'd just send them the pic and ask what their suggestion is?