What would you do when an outfitter completely doesn't follow his word??UPDATE

[hogslayer]

I can say that my experience with Kent has been great.  I can't speak for him here but i do know that he had quite a camps up there this year.  My guess is that weather got bad and couldn't use a trail system and had to think on his toes to get you guys in somewhere.  I am sure he will settle the score when he gets a chance.  I would give the guy a break.  He still has goat hunters/modern hunters going up, taking his camps down etc.etc.  I wouldn't have blasted the dude if he didn't get back to you within 48 hrs of you getting off the mountain.  I highly doubt he is just going to run for it.  But if it was me personally, and you got on there before actually talking to him and him flat out saying you aren't getting any money back, it wouldn't make things easier to pay you everything.  Give the guy a chance, should have waited a few months to let him get done with hunting season and get all those camps off the hill.

[andrew_in_idaho]

So the OP who couldn't even get the guy to come and pick them up was supposed to wait a couple of months for resolution before sharing a bad experience. That's rich


Sent from my iPhone using Tapatalk

[PlateauNDN]

If he left me in the mts and I had to get myself off the mts with all the outfitters stuff I wouldn't have waited either.  This is poor customer service that's uncalled for.

[andrew_in_idaho]

My thoughts exactly plat


Sent from my iPhone using Tapatalk

[BNAElkhntr]

tag

[elkrack]

 

If he left me in the mts and I had to get myself off the mts with all the outfitters stuff I wouldn't have waited either.  This is poor customer service that's uncalled for.

 

[PlateauNDN]

You know, I just reread your post and you really paid 3 grand for a set of new camping gear.

I'll also add that businesses that rely on customer service such as mine, I do everything I can for my customers.

[Gringo31]

I realize most of us are trying to give WPO the benefit of the doubt.  But someone was able to get a hold of him.  He answered THAT call......meaning he screened the others.  He also seemed to have been able to log in and send a pm....

If I had an issue, I'd have been on the phone long ago working and trying to find a way to make it right.

[JimmyHoffa]

I have read most of this and I have to say I am still in awe that guys actually pay for guid d hints in Washington? We hunted this unit by foot with bull tags and shot a 5x5 and a 6x6 just hiking into the wilderness boundary on foot. We set up our own wall tents and cooked our own food and used my friends horses to ride the meat out!
One thing, I am a hand shake type guy, but now days a written contract is a business must. It's simple protection. It's smart business practice and should not offend anyone.
Still waiting to hear from the outfitter......
The hunter did right, no response deserves a harder approach. Where are you WPO???

I think the horse part is what they were mostly paying for.  With horses, having your own (plus all the stuff--trailer, bigger truck, tack, etc) would put most beyond the $3k mark per year.

[millerwheeler]

Thanks  everyone for you advice, thoughts, and opinions ,

Kent has reached out to me this morning and we went over everything and reached a very fair agreement  . With that said I wanna say sometimes in business things happen out of both parties Control and you have to work to solve the issue we all spend a lot of time and money on this sport and while there's no guarantee in the harvest the hunt is where our passion is. Kent and my family will try it again as well I think the man just had a few circumstances catch up with him and that's when things went sour but he has a lot to offer and I'm gonna let him try again... I want to say the deal we reached is very very fair . Thanks everyone guys and those who thought I was crazy for posting this .. we live in a age where communication is key reviews good and bad help everyone of us . How else would you know a person's experience?

Thanks Kent    for catching up with me today and solving this

And thank you Ryan one of the Packers who I believe legitamently  was concerned for us to be happy and expressing his apology

[millerwheeler]

What's your signed written contract say about change in plans/ location and reibursment.

Well went over everything at the show shook hands and we made a deposit , my father and him spoke all year long. So there is no written contract per say. But is your word not your bond and a hand shake not a contract?

Really?  What freaking year do think this is?  In the state of Washington, where no guide is licensed, and no hunting service provider is regulated?

No his word is not a bond and your handshake don't mean a darned thing.  Welcome to the world of dishonest business men.  If you paid someone 3 grand for a service he was to provide in the future, without a  contract or anything in writing you are well and truly screwed.  You  might get lucky and maybe he'll decide to be a stand up guy and refund your money.  Odds are you won't see a dime and you don't have a leg to stand on.  Chock it up to a three thousand dollar course in business ethics. 

Always get it writing, always pay in escrow, and never ever accept less than you contracted for.

Well thanks for your opinion but things have been solved and there were many things at hand which  " made me have a leg to stand on" such as texts emails, and voicemails again problem has been solved and in a very fair way

[Curly]

   Glad you are happy now.   

I'm still going to be nervous of ever going with them now after your story.

[HUNTINCOUPLE]

 

[millerwheeler]

  Glad you are happy now.   

I'm still going to be nervous of ever going with them now after your story.

Well curly I'll say this talk with him express your concerns as others have said get it in writing and use your best judgement at the end of the day we are all human and things happen right?  There are tons more great reviews than bad , I'm gonna give him another chance myself I see potential in what he has to offer and I think it was just some bad circumstances made for some fixable mistakes

Again this wasn't to crucify him but  to make aware of situation  give him a shout and go from there only you can make your decision

[Mfowl]

Good to hear you are happy with the resolution! Better luck next time!